I had an amazing experience with Daniel. Very professional and provided great customer service and recommendations.
When you tell a customer that a $350 tire cannot be repaired it would be nice to send a photo by text to the customer cell phone pointing out the position of the hole. They told me it was too high in the shoulder of the tire to repair. I would feel more comfortable if I had actually had a picture sent to my cell phone
Diego and John Nahar have my trust as honest, most competent individuals. I appreciate their attention.
Great service, great experience!
My tire was not pro rated despite being only 8 months old. Air was not placed in the other tires upon pickup.
A comfortable and quick visit.
John is an asset to JM Lexus. He has been my advisor since I purchased my vehicle in December 2015. He always goes above and beyond to deliver exceptional service and always does it with a smile.
Shedrick is the best! The standard of service at your location is excellent.
Issue was with loaner vehicle being offered at time that the appointment was offered over the phone and then when requesting a loaner with UIC insurance rep indicated they do not covered so I needed to make other arrangements to get back to pickup the vehicle when ready. At time of appointment they should disclose that certain insurance are not accepted and maybe have a list somewhere so the customer can check and if not covered, be able to make other transportation arrangements.
Excellent communication and very efficient.
Marco Williams provided an excellent car service experience from start to finish. He took the time to explain everything clearly, answered all of my questions, and made sure I understood the process every step of the way. He is always very helpful, professional, and dependable he even answers his calls when you need assistance, which truly makes a difference. His customer service made the entire experience smooth and stress-free. I truly appreciate his dedication and would highly recommend working with
You’re welcome. Yes am very satisfied with the service done in my vehicle.
Thank you .
It is just another service . Nothing great to mention !! We came serviced the car. And came back . The employees at the service center are busy people
Satisfied with service. Mr. Cisneros was very helpful and professional.
I want to take a moment to recognize Maico Williams for the excellent service he provided during my recent Lexus visit. He kept me informed every step of the way and made sure I always knew what was going on.
Although the service took longer than expected due to my tires needing approval through road hazard insurance, Maico was proactive, transparent, and did everything he could to make sure I was accommodated and taken care of. His communication, professionalism, and genuine care truly made a difference.
Thank you, Maico, for providing such a positive customer service experience.
Brandon continues to be an asset to your Company
Daniel is knowledgeable, personable and efficient. The best service advisor I have encountered in recent years.
I asked to have my tire pressure checked and it was not. Service is not what it used to be at Lexus.
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