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Real Reviews From Verified Customers

Service Center Review Summary

5 star 4732 reviews 70%
4 star 1367 reviews 20%
3 star 140 reviews 2%
2 star 251 reviews 4%
1 star 228 reviews 3%
Review Us
William D.
5 out of 5
12/18/2025
Great service.
Wahid Y.
5 out of 5
12/18/2025
Really, I appreciate Mr Maico V much, for his patience, politeness & his excellent service.
Nicole N.
5 out of 5
12/18/2025
Joes is an awesome service advisor. He always takes the time to explain the details of my service. I’m so happy he is my service advisor! Thank you Joe!
Mariela I.
5 out of 5
12/18/2025
She is very knowledgeable and pleasant to deal with.
Ronald L.
5 out of 5
12/18/2025
Very helpful
Eric E.
5 out of 5
12/18/2025
He was very professional and addressed my service issues!
Randall L.
5 out of 5
12/18/2025
The best
Carl A.
5 out of 5
12/18/2025
Thanks
Mark G.
5 out of 5
12/18/2025
Leo, great as always. Punctual great experience..
Richard F.
4 out of 5
12/18/2025
Service was slow today - I was at the dealership for 2 1/2 hrs. My service rep was very helpful -
Tameca H.
5 out of 5
12/18/2025
Mr. Anderson was great as always.
Deborah W.
5 out of 5
12/18/2025
Omar was awesome. He explained everything and came through. So professional and an asset to your team
Ellen L.
5 out of 5
12/18/2025
Daniel is professional, trustworthy and a delightful service person .
Lori O.
5 out of 5
12/18/2025
Leo was outstanding. He treated me like family. Special thank you to Leo and the entire Lexus team!!
Tony G.
1 out of 5
12/17/2025
My appointment was scheduled at 12 pm. I arrived on time. My car was taken by a technician at around 1 pm. I was warned that the firmware update for the mirror can take an hour. But it turned out that it was not available for my car. So the only things they have done was to check an intermittent issue with the rear door (could not replicate) and fill in the tires. It took them another three hours to do that and not very well (see below). I left the dealership at around 4 PM. Speaking of the tires. When I checked the tire pressure, I discovered that the left side was 2 PSI less than the right side. So in the end, they only had one thing to do and they screwed up that one. Very unsatisfactory experience.
Joanne F.
5 out of 5
12/17/2025
Michael Juan was very professional, knowledgeable personable and communicative. I have no complaints with regards to the service he provided and will work with him in the future if he is available. Thank you.
Carl J.
4 out of 5
12/17/2025
Diego was SUPER & ???? VERY KNOWLEDGEABLE
Marcel R.
4 out of 5
12/17/2025
Sam was very professional and clear when communicating work being done on my vehicle. He made sure work was done appropriately and on time.
Regina V.
5 out of 5
12/17/2025
Excellent service.
Danny M.
5 out of 5
12/17/2025
Excellent service!

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