Excellent service today. Very helpful staff.
Justin did a great job keeping me informed of the results of the inspection, and was helpful in getting me out as soon as possible.
The nissan rogue I have is the worst car I've ever owned. I will Beebe purchase another nissan.
Always have get service and a great team.
Jaclyn was a pleasure to deal with from the first call I made to service to schedule my frontiers overdue maintenance. She quickly confirmed that rental accommodations could be made around my availability and the whole action of dropping off, getting rental, and picking up was quick and painless. I will definitely be back to **** Smith for my next service after Jaclyn setting such a professional standard. Thank y'all!
Professional and timely service!
Jaclyn was perfect, very hard worker and knowledgeable. I want her from now on!!!
The experience was great ????. The service and kept me informed of things. Great service and customer service.
Work was explained and time the work would require was accurate.waiting room was clean and comfortable.
She was so helpful and it was a great experience from start to finish.
All was good, the only negative was a 3 hour wait for service. Thanks
Always pleased with the service department at **** Smith Nissan in Lexington. Madison and the service team always do a great job. Will continue to use them
Justin was tops in customer service as always.
Ok .. Jaclyn was very professional & helpful
thanks for the quick service
Everything went well and Jaclyn gave great customer service.
Vehicle had scheduled appointment and was dropped off at 11:00 am. No completion time or estimate was provided verbally but the provided check in url listed it as " time promissed 3:02pm" in the 15 min leading up until that time I hadn't heard anything so I reached out to the service department who told me they couldn't give me any update that they would have my advisor call me when he got back to his desk. Almost 1 hr later when I hadn't heard from the advisor I called back and was transferred to his desk. The vehicle was said to be ready in 30min. We picked the car up shortly after 4:00pm and I noticed the top of the paperwork, written in hand said "drop off 3:00. " There is and always has been zero point in an appointment with your dealership and communication is extremely poor.
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