Justin was the FIRST to actually explain why there was a recall on my car. Whe I had been in before I wasn’t told I had a choice in the matter at hand. Very frustrated. Justin was great!
No one came out to greet me although there were 3 agents sitting inside. I keep having problems at this location and will not be back.
I went in to get my oil changed and my tires rotated. I had an 8 o’clock appointment and I didn’t get out of there until 10 o’clock then he told me that my car needed almost $1500 worth of work but it only has 20,000 miles on it. I didn’t understand what was going on. It didn’t seem very honest to me.
170 oil change! we will never go back to **** Smith for service or sales, slow service even with appt and overcharged!
Great job as usual from the service department. No issues whatsoever. Nice to have it cleaner than when I brought it in. Thanks!
The service time took way too long. It’s always 2 to 3 hours and when you’re waiting that unacceptable
The service was great but, the price for an oil change has increased quite a bit since my last oul change.
Usually someone speaks to me about things that need to be done like if I need tires, brake pads or wipers I didn’t get any of that today just got rushed to the payment window and out the door. I’ve had better customer service in the past.
I’m not angry about it. Things happen, I get it. The last couple service visits took a long time to complete, even with an appointment. Today was almost 3 hours to replace a tire pressure sensor in one wheel. I’ll probably only use them when I’m able to leave the vehicle there. Again, not angry. No need to contact me about it. Thanks.
I had tires installed on my Murano. I wasn’t sure if the location was short on staff because it took a little over two hours to install rotate and balance the tires. That may be a normal timeframe however, I was there at 8:30 in the morning. The staff in the customer service area kept me apprised and checked my front camera there had been a blur on it and apparently it was bugs, but Seth did a great job of cleaning it
Great service great people
Thank you Seth and Service Dept. for the great service and professional courtesy my wife and I receive at **** Smith Serivce Dept. In Lexington.
Jaclyn was great and very helpful, asset to the dealership.
Please tell your customers about the shop fee you add on to the bill. I do not like being blind sided when picking up my vehicle with an additional charge I was not expecting. Everything else went smooth and professional.
Very good service. Work was done in the allotted time. We will be having our service on our Murano done here from now on.
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