Justin was very nice as always and that's why I hope to always get him when I bring my truck to Lexington. I purchased my truck at St. Andrews only because when I bought it ask they had was that green and I didn't want to look like a park ranger. But I do love bringing my truck to Lexington verses the other for the friendless and attitudes.
Madison and the team kept me informed and repaired my armada. Taking it on a road trip today. It was a bit concerning, however, that a new transmission was required for a 4 year old car with 52,000 miles, that has been well taken care of,
I have already completed a survey at another site. I will just say that my service experience was horrible until Maddison Uppstrom got involved. Once she was present, everything went perfectly. She restored my faith in **** Smith Nissan and saved this customer for the company.
Love the dealership and the service department!
Thank to the service rep..job well done
The service was outstanding. I was kept abrest of my vehicles condition , thru the whole process, I'd recommend your dealership to friends and family. Totally satisfied!!!
I won’t know how pleased I will be with the work done, until we have a heavy rain. I think Niessan as a company not your dealership needs to do something about their sunroof. Anyway, ROBIN did an excellent job. She was very thorough very friendly, very knowledgeable and understanding. Carroll.
Justin and Madison made my appointment happen today,. I used the shuttle service to get home so my car could be looked at today, even though I stopped by assuming I would need to come back later. Your service department is very helpful, my husband also has a Nissan car, which we have received great service on
Justin was very good at keeping me informed about my vehicle and explained all that was needed ..
Thank you, great job this morning
This was my first visit to the service department. Excellent experience .
I was told that my tire needs to be replaced, and that it couldn’t be plugged. I went to the place I got my tires from, and nail was very small. It also didn’t need to be plugged. It seems like I was either about to get scammed or you guys don’t know what you’re doing. I also was told it was not safe for me to drive my car either. Do better because that was ridiculous
I don't like to do surveys
My experience left a bad taste in my mouth about Nissan, your technicians, and vehicle service. So much so that I may never purchase another vehicle from **** Smith Nissan again.
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