Robina is first class and she goes above and beyond to take care of her clients!
Nice people and good service. No faults at all.
Very professional, everything was done as needed.
Robina did a great job keeping me informed on the status of my vehicle and was helpful and helping me secure a loaner vehicle so that I can get back-and-forth to work. She was a pleasure to work with.
Robina did a great job for me. I told her I was wanting to buy another Maxima, but I found out recently that they are discontinued. I guess I’ll be buying a Lexus car instead.
Completed in a timely manner—did not hassle about other things that needed to be done
Robina was excellent and so was the guy that took me to work …definitely a wonderful experience
Robina did a great customer service job. And very helpful and answers all my questions that I have.
Everything was completed as you would expect from a quality dealership. From check-in to service thru check-out
Always excellent customer service!!! Wewill never go anywhere else because of how much we trust **** Smith and because of how professional and kind the staff is!
Justin Musser was very Good and listened. He kept me informed. But I don’t know who orders parts but they ordered the wrong parts and so it took 3 days for my car repair. But Justin was going to get me a rental but told him that was ok. I have done business with **** Smith in Lexington when they open but before that I went to Irmo. This is my 8 Nissian!
Justin Musser was GREAT!! Very helpful
You got the job done quickly, thank you for that! Not exactly sure what the clanking issue was that I had to come back for though. I know I was told that it had to be “torqued three times” but that just makes it sound like it just wasn’t tight enough and could possibly loosen over time and come back. Hopefully it doesn’t. Thanks!
They weren’t able to fix my issue with the front collision system the message is "Forward Driving Aids temporarily disabled Front Sensor Blocked See Owner's Manual"
Took much longer than expected. Had i been told that when I made the appointment I would have dropped it off. Otherwise...Awesome job and friendly faces.
Why does it take 2 hours for an oil change and tire rotation?
Very helpful and made sure our issue was resolved.
had an appt at 10am and was there almost 3 hrs. For what I had done that should not have taken that long. I had to keep asking how much longer. When you have an apt it shouldn’t take that long.
Also, asked persons who were chatting in the back about leases as mine is up in a year. I have purchased 6 nissans (not here as I moved here recently) but you’d think I’d get an acknowledgment of hey that’s great and hey sit down let’s see what we can do for you…it was me standing and asking what payments are and probing what was on the lot, etc. not good customer service, I did not feel welcomed.
The "Warning Low Washer" light is still on. Photo taken as proof.
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