I appreciate the experience provided.
Ismael is the best so kind and professional
The wait time to check my car in was a long time- about a half an hour before someone showed up.
Eric never called me to let me know the status - he never returned my calls to get information. The only time I got in touch with him he said the car would be ready the next day by noon. When we arrived we were told he was no longer with the company and nothing had been done to the car. While it was a frustrating experience the car seemed to be operating properly when we finally received it.
Ismael is always so friendly and courteous as is the other gentleman at the service desk today - I did not get his name but I should have, I have never had a bad experience in the service center!
Quick, easy service. Short staffed advisors were still attentive and friendly. Appreciate the good service.
Took care of issues another place did not. Thank you.
Almost 3 hrs for an oil change is a bit much
Thanks to all your team that help get my car fixed. Ismal was solid in keeping me informed about the day to day progress. I spoke with the mechanic that did the work and he gave me a lot of insight on the type of car I have and the work he did to it. Solid team.
Very good people and good service !
Thank you !!
Yes very satisfied but it was a long wait - wish you had a loaner vehicle - otherwise it was perfect!
Wonderful service, thank you
The experience was terrible. I brought the car in to get five warning light issues checked and a headlight problem fixed, and an oil change.
They waited five hours to start the oil change cleaned. They checked the car and when I got in it, all the lights were still on the warning lights. I called the manager out and they looked perplexed like if they didn’t even know what they were doing. also don’t they put it on a computer so they could see these things or did they not even bother Terrible terrible service I wish the manager would call me and I mean the owner ****-****-xxxx very dissatisfied customer
They guy who handled us doing good job
I was there for 2.5 hours. I didn’t see that the service department was pact. The waiting was something I might deal with. However, the people detailing/ washing/ cleaning my vehicle, left scuff marks on the glove compartment. Also, they left dirty hand prints on the inside of the passenger door. Moreover, I was not informed whether the service department checked the open recall on my vehicle. I had to make another appointment so that can be taken care of. I did, in fact, ask the service department to check the open recall on my vehicle. I don’t know if they did because I wasn’t notified.
He was very professional. He took care of all my needs in a timely matter.
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