Ismael is always great at making sure my car gets the services that my car needs. I feel taken care of and feel appreciated. I been bringing my car here for every maintenance since I had this car.
Ismael is thorough, and extremely helpful. You are all lucky to have such a nice person working there who really cares to help people !
We got great customer service. Thanks!
I called on Thursday to get an appointment, I received the appointment for Saturday to get my oil changed. My appointment was for 10:30 we waited and was out by 1:30. I found the service department to be great.
Giovanni Aranda is really great, awesome personality, and easy to talk with. We appreciate to have people like him to help us when we need our car serviced. Thank you!!!
What was promised to takee only one hour ended up being FIVE hours! Lots of incompetencies throughout.
Over 2 hour Long wait times, and air filter wasn’t changed.
My vehicle was there a week and never received one phone call for an update. I finally called and a gentleman who wasn’t my advisor answered and let me know the status, and told me he would have my advisor call me
Bryan was great. But car came back with a dent on my drivers side and the blower motor when using my heater sounds like its going to explode.
No estoy satisfecho con el servicio que me dieron , me llamaron mentiroso y no solucionaron ningun problema de mi carro ademas pague por algo que esta bajo garantia, mi carro tiene 20000 millas es 2024 , me arrepiento de haver comprado un carro con hyundai es la pero experiencia que he tenido aparte el servicio se enoja cuando el cliente le dice los problemas ,lo unico que le importa a hyundai es el dinero
Ismael Gomez was a top-notch professional and great customer service for my first time at the Selma dealership went there because I’ve had bad interactions with the Visalia dealership. I did not tell them of this. Just wanted to see how their service was and it was amazing will continue to take my car back to the dealership.
Very impressed with the staff in Selma, Ca. I have been to that location 2 times, for basic maintenance notifications and it has been smooth sailing. Absolutely no issues. I appreciate you Geovanni.
I drive 45 minutes for your service. I avoid Visalia and drive to you guys on purpose. When scheduling my service the female that made the appointment stated it would take about an hour and a half for the one recall needed. Upon arrival I’m informed three recalls are needed and it would take approximately three hours or more. Now that becomes a longer wait and no shuttle service is offered to Tulare; however I can be taken to Visalia. I agree and I’m told the shuttle will take 40 minutes to arrive. Next, Bryan comes out and says it gonna take all day because the tech let him know he’s got a lot of cars with the same situation. I make my wife drive the 45 minutes and get me. As soon as we make the return trip and pull in our driveway approximately 2 hours and 15 minutes from drop off I’m getting a call my car is ready. Just to turn back around and go pick up the vehicle. Waste of gas for no reason and my wife leaving work for no reason. Bryan was a good dude and super professional. Just a **** experience all the way around.
Customer service was helpful and friendly.
Quick check in, listens to my questions about service and always makes my entire experience pleasant.
The service was very good from the mechanic but I brought the car in on Monday at 8 am not knowing how long this would take. I got a ride and my car was not finished till Saturday. I know there was. New Years in there but I believe the customer service to your clients was horrible. Not knowing everyday. Waiting for a call back as I called every day and they said they would check and call me back and NO call back I had to keep calling. My check engine light went on in September and I came in 5 times before they figured out what was wrong and then they called and they said they had the parts to bring it in on Monday and no mention that they would have my car for 5 days. No courtesy car or idea that I would have no car for 5 days. I Love my Genesis and would recommend it to anyone but the customer service to get it fixed is unacceptable. Thank you
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