Bryan did a great job. He took the time to look what I had in my portfolio and recognized I had purchase carefree maintenance and other amenities. Rather than me tell him or me being charge for something that should have been covered. Which has happened in the past. I appreciate his work ethic and how friendly he is. Great job Bryan.
Short notice call to get the oil changed and tires rotated on my car today. Thankfully I was able to get it done prior to another upcoming trip. Quick and friendly services once again. Brian was helpful when I asked what my next big services to enable me to make plans.
Erik and the crew were very courteous and helpful regarding my vehicle.
Quick, friendly, and efficient
I dropped off my car at 8 in the morning for a simple fix of my horn, nobody communicated properly on how long it would take. The only time we were told something was when I asked about the car we didn’t leave till 1:30 in the afternoon when I had errands to run around at that time. When my car was done nobody let me know till I went and asked. Please do better.
Service writer failed to keep good communication. I had to call him constantly. The dealership has a policy that they won't accept a credit card payment from the warranty company because of the credit card fees. This delayed my car being ready for another 13 days. The lack of urgency and trying to think outside the box is lacking to the point of being ludicrous. Talking to the service manager didn't help. No desire to provide good customer service was ever demonstrated. Absolutely substandard experience.
Very courteous, patient, friendly and professional service! Thank you Bryan!
Super satisfied with the work done on my vehicle. Staff was very friendly and helpful as well.
Very professional and good natured
I have had two experiences with the service team and when you get there, don’t acknowledge don’t say good morning. Don’t today’s gonna be a minute just kind of blow you off. I was just there Saturday when I purchased my wife’s card over a month ago. I took my other card in there for you guys. I took my car in there and they didn’t even take a look at my car till about 10 minutes till 5 o’clock. They had my credit all day and I forgot about my car. They took it in and said they had to do a test because it was burning oil I took it in Friday when I first got there the guy didn’t again when I got there you a figure out that’s what Tessa had to have done in the motor took it and it all day. I’m when I went back to check on it. when I went back to check on it the maintenance supervisor was there irritated with the supervisor from the service department because no one told him that it was scheduled to be a test run so I spent three hours of my day four days there this morning morning, and my car didn’t get up. You guys have a real problem going on with her department.
Very good customer service
Erik completed my service request and solved the problem with my dead battery. He is an excellent representative for the Genesis service department.
Bryan was busier than a one armed paper hanger, but he put down his clipboard, checked me in, listened to my concerns, repeated them so I knew he was listening and gave me an estimated time. I came back and Bryan was on the computer, answering the phone, filling out forms and in the middle of it all, jumped up got my car and all the while, he had a big smile. Great service.
Ismael was very helpful and has great communication
Great personality. Knowledgeable and did his job as he said he would.
The customer service was good but unfortunately i don’t live in Selma. I had to take off work to get my car serviced & the dealership has to order a part for part for my car that doesn’t have on sight.
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