I have been a service customer since 2002. Me and my family have bought all our cars from Selma Hyundai. I always request Mr. Chavez because he always gives great customer service. He has patience and explains everything. He’s been there a long time and I appreciate long term employees because they remember their customers.
Called for a service request regarding a recall on the Genesis (G80; AC unit). It was scheduled for a few weeks out and I brought the car in when instructed. Was told by front office to be there at 0730. Arrived and was told the service staff doesn’t arrive until 8 and was also instructed to go to Nissan as the Genesis service team called out sick. After waiting for 30min the car was taken back and,30min later, brought back out to me. They instructed me that the parts needed to be ordered. I’m confused and frustrated. This is a known recall (as Genesis sent me the mail directly) and I scheduled the appointment weeks ahead of time. Why was the part not ordered at that time. What exactly was the point of me bringing the car in (a 35min drive from my house). This is not acceptable when you consider the level of service Genesis is trying to provide (a high end experience for its owners). While I doubt anything will ever come of this email, as these surveys rarely result in actionable change, I’d like to think that improvements in customer experience would be made in the future.
Thank you guys, everything went well
Tiers still need air pressure
1. I was not totally explained I had two charges for a diagnosis. 2. The Rep never returns my calls with concerns. 3. My hood release was broken. I was not informed nor was it repaired. I am very dissatisfied with the service. I gave the Rep plenty of time to call me back from messages I left.
Erik was very personal, went over the results of all my maintenance and also made my future appointment. Thank you
He was very courteous. I appreciated his help.
Very friendly and helpful!
Erik was amazing. Attentive, informative, funny. I will come back because of Erik!
Brian B
Erik, was friendly and provided great service. Thanks for a good experience. I will be back.
Erik was extremely courteous and made my experience his priority. Really appreciated his customer service
Engine light just came back on!
1220 miles.
Had in on this week for same thing.
Did I make a mistake on Genesis GV70
Eric went way and beyond to represent hard evidence to Insurance. Very Appreciative of his Customer Service.
He always goes above and beyond in his service
Ismael never disappoints! Quick dependable service team member and very kind and friendly! He is the only service member I like to deal with!!
Erik took good notes when we spoke before my appointment, was promptly ready to take care of me when I arrived, explained everything clearly, kept me posted on progress, and took the time to switch out the tire caps! The time needed and cost all fit his estimate. Great service!
Great Customer Service from Erik!
Eric is great. Don't let him leave like too many in the past two years.
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