Vehicle was taken in for one issue and got it back with totally different issue that the dealer did not want to fix.
Courteous, professional, knowledgeable.
Vehicle was given back to me with a new issues it did not have before taking it in, dealer not willing to fix it.
Bryan was very helpful and professional. He kept me informed about my vehicle and gave great customer service.
The team did a great job, both Frederico and Rod!
Federico was great. Very professional and knowledgeable about his job. He was very friendly and the perfect person you want to wait on you. Thank you! I hope he is with Selma Auto Mall for a long time.
I just want to say thank you to the Selma Auto mall employees; Israel, Jorge, Giovanni, Chris, and Bryan. Everyone was so helpful and provided great customer service. I appreciate their professionalism, keep up the awesome work and thank you all once again.
Ismael is so friendly and helpful, always a pleasure to see him!
I was very satisfied with my service Ishmael Chavez help me out a lot
Federico was very professional and helpful. He had good customer service skills and was personable and friendly. I was happy and satisfied with the service today. I was very happy they washed my car for me!
My service rep was great and helped me get my floor mats for my vehicle that I was supposed to receive after I bought my vehicle 6 months ago. I couldn’t get anyone in sales to return a phone call to me and when I scheduled service I explained what happened and he jumped right on it. My only issue with the service was that my vehicle was supposed to be picked up at 8:30 and it didn’t get picked up until 9:15.
Bryan provided great customer service including assistance regarding my car rental. I drive from Fresno to Selma because of the customer service as well as the repair service. Both have been great.
From the time of check in to completion everything was great, we were waiting and we were shown the seating area, was offered coffee and water, and most importantly completed our vehicle service appointment quickly! We appreciate the hospitality and professionalism. Thank you.
The customer service at this dealer is surprisingly top notch. Genesis of Selma did an outstanding job in promoting Federico to the service department. Also, the team of technicians at this facility did a great job on my vehicle. If you are one of the fortunate owners of a Genesis automobile and live in the Central Valley, do not look further and go to Genesis of Selma. I know I will return for all my subsequent services .
Rico was very communicative and on top of things. I had been rescheduled 3 times for service previously and he assured me he would take good care of me and he delivered
Ismael is always so helpful and makes sure to find a way to help me!
Thank you!
Bryan was exceptionally helpful and provides excellent customer service!!
Very informative and helpful great attitude accomplished in a timely manner
I spent nearly 3 hours waiting for my service to be done. When I went up to ask how much longer it would take, I was told is was barely about to be taken into the garage. So after waiting nearly 3 hours I needed to leave without the service being performed because I needed to get to another appointment.
Will never be going back to this dealership and will be sure to let people know to avoid it if at all possible.
I love working with Bryan. He has great customer service. He makes me feel like a valued customer when I go in.
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