Fox Toyota of El Paso Auto Repair Service

Jacob is always very helpful and attentive to all details to help. I have forgotten to complete previous surveys and I’d like to mention I’m always satisfied with Jacob’s service and willingness to help. Thank you.

I was there for a 40k service. I made an appointment and showed up 10 minutes early. I was waiting there for the service to be done and asked how long they expected it to take. They told me about an hour, which is about what I expected. I was there for 3 hours. I was moderately pressured to get more work done, but I declined because I didn't want to be stuck there all day;they insisted that it wouldn't take any additional time, but how can I believe what they say when they had already been so wrong.

My car was not fixed . Not for what I took it in for. Was very unhappy.

Mr. Torres was very helpful to my needs and took care of my truck, very pleased.

There is no one better than Avelina in the service Departmentshe she is great!

Great and fast customer service!

Very professional and great sense of humor. Thanks.

Ms Pulido did an excellent job.

Excellent service from Mr. Fernando, professional and attentive. Also a shout out to Ms. Claudia in front office for going above and beyond to make sure communication was delivered. Thank you.

I liked the text messages and the recommendations of services and required maintenance reports.

Ms. Avelina provided excellent care and was very helpful right away! No delays and very professional! Great team member that you have there! Thank you!

Yes, I'll be waiting

One of the items for repair was not communicated to us and when we picked up the car and asked about this issue Michael Torres said he did not know and he called his manager. His manager was very dismissive and offered to fix it in a very defensive way and he went and called another person who did not have a name tag or even introduce himself and he was very rude, dismissive and condescending saying this item was not a safety issue and that is why it was not reported to us. It is a safety issue actually. At least we had te right to know it was an item that needed repair like in any dealer. Very disappointed and sad there are people like this dealing with people . I will submit a report to the actual Toyota corporation.

Avelina took really good care of me. Really appreciated her help. Such a sweet and thoughtful person.

Very good service

I had an appointment at 10:45 for an oil change and waited for my car until 2:20.

Everything was smooth a quick. Thank you all. Toyota is the best.

Great customer service and helpful

I’ve been servicing my truck at Toyota for the past two years, and unfortunately, the experience has consistently been confusing and a bit frustrating. The check-in process is unclear and inefficient. Customers are assigned to a specific advisor, and you’re expected to wait for that person only—even when other advisors are available. At times, it feels like if you’re not assigned to a particular advisor, you’re not prioritized or welcomed to be helped, which creates an uncomfortable experience. The pickup process isn’t much better. There’s no clear system in place, so you often end up standing around waiting until someone notices you. There used to be a front desk person who helped guide customers, but without that role, the process now feels disorganized and lacking direction. As for my advisor, Gabriel Lucero, the service has been average at best. Communication and overall engagement feel minimal, and the interaction often comes across as rushed or disengaged rather than attentive or customer-focused. Total “cool kid vibes” for a lack of a better term. Overall, I think the dealership could greatly improve by creating a more streamlined, welcoming, and customer-friendly service process.

The service was good and painless.