Fox Toyota of El Paso Auto Repair Service

Excelente servicio

My car got scratched in the process of an oil change and I had to leave it at the dealership to get fixed.

Realmente agradecida por toda la excelente atención de Avelina. Tremenda actitud de Servicio en todo tiempo. Siempre tiene una respuesta a cada pregunta. Gracias

I went for an oil change, and asked how long it would take. They told me between 1-1:30 hours. My appointment was at 7:30 am, they delivered at around 10:15. When I received my car, the passenger seat was completely laid flat, it seemed like they had been resting laying down on it. I had never received my car like this before. Completely unacceptable.

Love you guys

Thank you for great service

On April 11 I took my truck to get an oil change confiding everything was done correctly, yesterday June 2 I open the hood to my truck to change the air filter and I saw it did not have the oil cap on to the motor. Ive called asking to speak to service manager and no answer or call back.

Thank you

Thank you

Showed two scratches on my paint to service advisor that helped me when I picked up my truck. He took photos and said he’d tell my service advisor, Mike, who had already left for the day. Still haven’t gotten a call on how it’ll be resolved.

Well done in a timely manner, very straight forward, simple

Gabriel was very helpful and attentive to get my tacoma the service that it needed

Gabriel Lucero es la mera cuerda del trompo.

Manny always takes care of my vehicles!! He keeps me updated as well. Good service overall (:

Horrible service. A simple 10,000-mile oil change took nearly 3 hours. I was never greeted by the assigned service representative, Isaac ****, and I received no updates on my vehicle throughout the visit. At one point, I noticed my car had been parked outside the service bay with the engine running for at least 30 minutes. I eventually had to go turn it off myself. After that, I continued waiting and later noticed that my vehicle appeared to be completely finished and ready for pickup, yet it remained parked for another 15–20 minutes without anyone notifying me. I finally had to go ask if my car was finished because no one had provided any updates. When I spoke with Isaac **** about the situation, he simply tried to place the blame on the technician for leaving the vehicle running and for the lack of notification that my vehicle was ready. As the assigned service representative, I would have expected accountability and a reasonable explanation rather than shifting responsibility to someone else. I understand that vehicles may need to be moved during service, but leaving a customer’s car idling for over 30 minutes is unacceptable, especially with today’s fuel costs. The lack of communication throughout the entire visit was equally frustrating. Overall, I am extremely dissatisfied with this experience. There was no sense of urgency, communication, or concern for the customer. The entire process felt unprofessional and careless.

Filters are to expensive thought covered in the service

Very professional and clean

Avelina was great. She was very attentive and professional in every way.

Technician was very knowledgeable and communicated everything according to his findings. I will only hope he can continue servicing my Truck.

I truly desire to having my Toyota Tacoma serviced at the Fox Toyota dealership.