Donald is exceptional in customer service, he was polite, patient, professional and expeditious. His communication was clear concise and fast making the oil change and repairs such an easy process.
I was satisfied with the service
Overall the service was horrible, you all took my vehicle to get fixed at a body shop after denting the vehicle and the paint chipped I got my vehicle back and the paint doesn’t match and it looks horrible and bubble. Toyota informed me I would have to take it up to the body shop Toyota took and chose this body shop and I was advised to call the body shop. And I called the body shop and they won’t assist me until Toyota gets involved since the contract is under Toyota so now no one. Will help me!!!
Gabriel is an improvement from my last service rep.
My vehicle was serviced to my satisfaction, the service advisor addressed my concerns.
Donald es una persona muy amableI
Excellent Customer Service from Angel
Angel Quintana provided the most exceptional service. Best experience at Toyota yet with him. We were very impressed with his attentiveness.
Was disappointed that the car wash was out of commission, but not a big deal. Forgot to ask technicians if they could disable the driver camera. If anyone can provide instructions then that would be great. I tried following online step by step but failed.
I have a pre paid oil change service, and I cannot use last service because it was expired, then I have to pay for this last oil change.
We feel completely disrespectful. Santiago blew us off for the first 2 days. Finally when he acknowledged us he couldn't help himself with treating us disrespectfully by spewing several lies. Why? After telling us the part would be ready in a couple of days , he concluded the conversation with telling us to call him back "oh in about a month". What the heck. Why do we need to call you back. Why can't you call us when the part arrives. In the past ten years , we have purchased and paid off 2 Tacoma's and 2 Corolla's. Now we are renting a third Tacoma. There is no way you can tell us we are a valued customer by the way we were treated this past week. I even got the run around by Santiago's supervisor. This treatment is absolutely unacceptable.
I arrived for my 7:30am appointment at 7:20am and did not receive my vehicle keys until 11:35am. I waited for 4 hours and had to take it upon myself to look for the service provider to get an update on my vehicle. I had received a call from the service provider at 10:12am informing me my vehicle was almost ready and he just needed to get the paperwork ready. I did not receive any further updates until I went searching for him at 11:30am. I found it deeply disappointing that as a customer, I had to make an appointment and my appointment time was not respected. It is unacceptable to have to call for an appointment that fits my schedule, arrive on time, wait a more than reasonable amount of time, and still have to stand up for myself because no one informed me about anything regarding the status of my vehicle. Not to mention, my vehicle has continued to show the “Maintenance Required Soon” which makes me question if my vehicle was even serviced in the first place after 4 hours of waiting.
We had scheduled for a part to be changed. I called and they told stated they ordered door handles. That’s not what we needed. The girl in parts told me they had the part in stock I go and then Gabriel tell us it’s the wrong color and the switches won’t fit. Now I have to take another day off work to take the truck in and it’s just such a disorganized situation every time we go. No one knows anything. Nothing gets done. No one takes accountability and then we have to end up going several times to get simple things done. This company has really decreased in quality over the last 3-4 years.
Avelina is very helpful, kind and attentive
No need to contact. A bad experience can not be changed.
Great support from Gabriel, friendly and very professional. Thx Gabriel!
Customer Service is always great with Avelina. She is knowledgeable and provides a professional experience where you feel confident with quotes on servicing and payment plans.
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