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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2908 reviews 67%
4 star 702 reviews 16%
3 star 111 reviews 3%
2 star 349 reviews 8%
1 star 302 reviews 7%
Review Us
Dulce E.
5 out of 5
7/19/2026
Muy atentos y profesional trato
Dario A.
2 out of 5
7/19/2026
Mr Quintana was excellent! But was offered a car wash. At pickup the car was definitely not washed. Aside from that it was great!!
Zachary H.
1 out of 5
7/19/2026
Had to come back because he lied about the battery being fine. When the report showed it needed replacement
Carmen R.
3 out of 5
7/19/2026
Too long waiting for my car to be ready.I was told it was going to be 1 1/2 hours but it end up to be 4 hours.
Arturo D.
5 out of 5
7/19/2026
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Eric S.
1 out of 5
7/19/2026
I did not receive an explanation about only being contacted via text message even though I was waiting on site. I ended up waiting about 3 hours and only managed to get help by going over and asking Avelina for an update. She didn't offer any apology just said that they had, had this system for about a year now. But everyone else in the office didn't have any issues calling out their customers name in the waiting room to give them updates. Also I had asked that while they performed the oil change if they could also secure a panel that was dragging on the ground underneath my car. When I got home I noticed it was still dragging on the ground.
Michael T.
3 out of 5
7/19/2026
It was faster than normal times I take in the vehicle for oil change.
Julian C.
1 out of 5
7/18/2026
Took to long , I had to look for someone to assist me .
Joshua C.
2 out of 5
7/18/2026
Please don't contact me. Everytime i take my car in for service it turns into an all day thing. Theres always a lack of communication. Your team is clearly overwhelmed and overworked
Adamm W.
5 out of 5
7/18/2026
My advisor was friendly, met my needs, and constantly kept in contact with me via SMS throughout the whole process. I’ve been to a lot of service departments and service centers here in El Paso and this is by far the best.
Jaime V.
4 out of 5
7/18/2026
Mr Lucero, once again, did not disappoint. He was professional, communicative and knowledgeable. I always count on him to update me and help me understand recommendations. My only issue today was the phone service and application. I was trying to respond to the recommendations via the application link sent to me but it would not take. I also attempted to call and was stuck talking to the AI assistant never being able to reach a service member, despite being number one in the queue.
Luis V.
2 out of 5
7/18/2026
Santiago was good, however the answering service, calling and all of other aspects of my service was abysmal. My interaction with Santiago was great everything else not so great.
Fernando M.
5 out of 5
7/18/2026
Jose provided excellent service as usual.
Carlos G.
2 out of 5
7/18/2026
I made an appointment for 7:15am. Arrived at 6:20am to make sure I could drop off car at scheduled time. Two different associates came up to my vehicle once the service center openned only to tell me "oh, Isaac will be with you shortly" both times. It wasn't until a third associate came to my vehicle to tell me "I dont know why the first two didnt help you, Isaac isn't even here". I understand that when we make an appointment we are assigned to one of your reps, but I feel it is ridiculous to make your clients wait because your representatives are not available. For the question of how satisfied am I with Isaac ****'s service, how can I have any measure of satisfaction if I was never helped by Isaac and if he was ever present, he never introduced himself.
Patricia M.
5 out of 5
7/18/2026
Patient, polite and positive disposition. He answered and explained all of my questions. Kept me informed during the process. Very professional
Bienvivir All-Inclusive.
5 out of 5
7/18/2026
Thank you for the quick service today.
Jazmine P.
5 out of 5
7/17/2026
love jose
Maria R.
4 out of 5
7/17/2026
Great Service with Fernando, no doubts at all ! Love his customer service ! :)
Timothy N.
2 out of 5
7/17/2026
I was not informed there was urgent care my vehicle needed. I've made a subsequent appointment, but it would have been nice to have been informed then of these items. My normal advisor was not available, so I'm not upset or anything, I'll be back next week.
Cecilia L.
5 out of 5
7/17/2026
Awesome customer service!

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