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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2919 reviews 66%
4 star 709 reviews 16%
3 star 112 reviews 3%
2 star 350 reviews 8%
1 star 304 reviews 7%
Review Us
Joaquin B.
5 out of 5
3/26/2026
I was very satisfied with the service they provided. Thank you.
Mario L.
4 out of 5
3/26/2026
He explain why the problem with the vehicle was very satisfied with the answers I needed to know
Jessica V.
3 out of 5
3/26/2026
I was mostly satisfied with my service however, I was unable to view the report on my phone and when I arrived to pick up my car, the specialist was not available nor an equivalent person. I requested a callback to discuss a noted “red read” on my camber report after alignment and after 5 phone calls and 72 hours of delay, I have not recorded a callback from either Jacob, Mike or the supervisor. The customer service is lacking and that is disappointing.
Benjamin P.
2 out of 5
3/26/2026
I am very satisfied with my service advisor. My dissatisfaction comes from the individuals who performed my oil change..
Amada T.
5 out of 5
3/26/2026
Great customer service, thank you Jacob!
Solution-Focused Mental.
5 out of 5
3/25/2026
Excellent communication and service by the service provider.
Ruben F.
3 out of 5
3/25/2026
Only one thing was not contacted when my vehicle was ready to go maybe shouldn’t have said fully satisfied
Roberto L.
5 out of 5
3/25/2026
Manny always give me a great service
Maria R.
5 out of 5
3/25/2026
Manny is great! Explains everything!
Frank M.
5 out of 5
3/25/2026
Exceptional service from the team.
Sarahummingbird J.
1 out of 5
3/25/2026
I was told they couldn’t complete a recall procedure because my battery was low and tried to sell me a battery. When I got home I checked my battery level on my dash and it was fine. I was left confused, how is it that my car was there from 10 am to 5 pm and nothing was done? I could have picked it up sooner. I was left very confused.
Ray G.
5 out of 5
3/25/2026
Avelina did a great job getting me in and out today. She's a true professional, she always makes my visit pleasurable and is so attentive to my every need.What a great employee!
Jorge A.
1 out of 5
3/25/2026
I have been complaining about the plastic trim on top of the truck bed coming off on its own, they supposed to replace them on my last visit, but apparently they forgot. I was told that I need to live my truck for the entire day because they also where going to replace the brake hose (recall) my truck was in service for about 5 hours and they only did the multi point inspection. I wasted my time for nothing. Vehicle was not even washed. Also since I got my truck I have been complaining about rusted screws under the vehicle and I was told you can not replace them, I have checked the new trucks you have in the lot and the screws are already rusted.
Myles M.
5 out of 5
3/25/2026
Very friendly, and great customer service!
Steven E.
2 out of 5
3/25/2026
I saw an employee yell at another employee in anger and frustration across two cars in the intake lot. Then my quoted wait time was not updated and I was there 4 times longer than expected and of course the cost is high but usually worth for the experience but now not so sure
Jose A.
5 out of 5
3/25/2026
None thank you
Alex N.
5 out of 5
3/24/2026
Michael did his best to expedite the service after learning I would remain on-site for its duration. He was able to complete everything early.
Linda G.
1 out of 5
3/24/2026
Seems after 1 1/2 hr wait, the system could not find anything wrong with the CarPlay but continues to take a long time to connect
Jose L.
2 out of 5
3/24/2026
I get there on Friday afternoon, and have to wait out by my vehicle from 10-15 minutes, before a lot attendant goes out and ask what I am there for. To be fair, I did not have an appointment, I was just dropping off the vehicle. I just thought it was way too long to be out there waiting. I finally get to vehicle checked in, the advisor was professional, I had no issues with him. This is not the first time where I wait and sit out there, just waiting and waiting and waiting. When I go and pick up the vehicle, it was ok. From what o saw, there were two advisors visible and the long bearded manager or assistant manager, sitting in the corner office. I am not sure if you are short handed as far as staff goes, or what. Point being it’s always a mess to drop off and pick up vehicle,
Carlos B.
5 out of 5
3/24/2026
Avelina did a great job! She explained everything that my vehicle needed to have done. Thank you!

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