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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2919 reviews 66%
4 star 709 reviews 16%
3 star 112 reviews 3%
2 star 350 reviews 8%
1 star 304 reviews 7%
Review Us
Alberto C.
2 out of 5
3/20/2026
The car looks that was fixed correctly. But I had a very difficult time to get the status from my car. Instead of getting the status via a phone call, I had to drive, twice, all the way to the shop.
Maria R.
4 out of 5
3/20/2026
Jake was really courteous and extremely professional. He explained and went into detail the problems I might have in the future with my car. Of course more importantly I asked about the cost of this and went over each issue carefully with full explanation. I enjoyed his professionalism and concern.
Ernesto E.
5 out of 5
3/20/2026
Good customer service
Patricia M.
5 out of 5
3/20/2026
Great service
Artemio G.
2 out of 5
3/20/2026
Mr. Gurrola wrote up my paper work for the work to be done, I feel that he should be responsible to check out the work that was done. I blame mainly the gentleman that did the actual work to think that I would be satisfied with the job. I work at a high end store like yours and we make sure that our customers are always happy with their purchase before they walk out that door. Thank you for your concern.
Alyssa Vianney.
4 out of 5
3/20/2026
Absolute gentleman. Never a bad experience with Jose.
David R.
1 out of 5
3/19/2026
Gabriel did not finish my job, seemed uninterested, and so much so I had to schedule a 2nd appointment to complete what I needed. When I finally got into contact with him after him not returning any calls, he said my new vehicle did not come with it. Luckily, my salesman , Devin, was able to complete his job for him without leaving me hanging waiting for a response for over 24 hours.
Martha M.
5 out of 5
3/19/2026
Mr Lucero did a great job handling the service for my vehicle.
Miguel S.
5 out of 5
3/19/2026
Exelente atención, y servicio. Muchísimas gracias!
Melissa A.
5 out of 5
3/19/2026
Avelina provides exceptional service. Explains everything thoroughly, communication is top notch, and super friendly.
Maria T.
5 out of 5
3/18/2026
Excelente trato y servicio. Gracias
David H.
5 out of 5
3/18/2026
Thank you for your timely and great service!
Robert M.
5 out of 5
3/18/2026
Jose Gurrola was very professional, polite, and communicated well would definitely come back! Great job and thankyou worth every penny!
Valerie P.
2 out of 5
3/18/2026
I was not notified when my vehicle was ready for pick up. I called the service desk at about 5:15pm to find out if my truck was ready for pick up. Service Center closes at 6pm. Service Center told me that Gaberial Lucero had left for the day. He did not go over my service of what was done to vehicle. The older gentleman wasn’t sure if the truck was mine. Had I not called inquiring about my truck it would have been there till the next day. I would have liked a courtesy call from a supervisor on behalf of Mr. Lucero from the service center. I was not given that courtesy… considering how many text messages are sent out about reminders and such thing.
Haley P.
2 out of 5
3/18/2026
The overall experience was positive, but I would have appreciated more streamlined communication. When I scheduled the appointment, I was told it would be an inspection only, with a follow-up visit needed for the recall repair. After arriving and waiting about two hours, I learned the team had already begun addressing the recall and that it would take several more hours. Having that information ahead of time would have helped me better plan my visit.
Corey S.
5 out of 5
3/18/2026
Jose Gurrola is great! He listened to my comments and questions and got back to me quickly. Great service! Thank you.
Malaki H.
5 out of 5
3/18/2026
Good fast service, what more could you ask for
Miguel A.
5 out of 5
3/18/2026
Great work like always team Toyota never fails
Briana C.
5 out of 5
3/17/2026
Jacob did an excellent job. Was very nice, respectful, and communicated well.
Julio R.
4 out of 5
3/17/2026
Bien rapido el servicio

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