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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2843 reviews 67%
4 star 688 reviews 16%
3 star 105 reviews 2%
2 star 334 reviews 8%
1 star 286 reviews 7%
Review Us
Maria D.
5 out of 5
10/17/2024
Adrian took care of my vehicle in a timely manner Very Professional young man
Elvira W.
5 out of 5
10/17/2024
Good Service
Carmen C.
5 out of 5
10/17/2024
Tks
Armida E.
5 out of 5
10/17/2024
Very courteous, fast, completely satisfied, good job
Yadira O.
4 out of 5
10/16/2024
Happy with the service. The only complaint is that I waited almost 2 hours and almost one hour after receiving the link of what they did to my vehicle.
Jorge M.
5 out of 5
10/16/2024
Gracias Ashley por todo excelente servicio
Rhys T.
2 out of 5
10/16/2024
I had a terrible experience with the service department at Fox. I brought my car in for service on Saturday, and although they initially refused to take walk-ins, they eventually agreed to service my car. They finished the service quickly, but the next day I discovered a massive oil leak, which wasn't there before. When I informed them about the issue on Monday, they took a long time to diagnose the problem and initially tried to blame me for the oil leak. After I pointed out that the car was in good condition before the service, they shifted the blame to a possible manufacturing defect. However, I had purchased the car recently and it had very low mileage, so it didn't make sense for it to be a manufacturing defect, because it had not had a leak until after the service. They finally gave me an update but still claim that its Impossible to know what happened. Frankly, I believe that the service team made a mistake on Saturday and perhaps damaged the Gasket. I feel lied to. I honestly just wanted to tell me that they made a mistake and that they were sorry.
Dustin R.
5 out of 5
10/16/2024
I was very satisfied with the services performed on my Tacoma. Ashely was a great service advisor who kept me informed and updated throughout my entire process!
Kenneth R.
3 out of 5
10/16/2024
The time waiting for a simple oil change, over two hours, is felt too just be unacceptable.
Xochitl D.
5 out of 5
10/16/2024
Muy buen servisio.
Rosa T.
4 out of 5
10/16/2024
well, let me test it for a month and i’ll tell you if it works fine or not! :)
Lamia K.
1 out of 5
10/16/2024
Waited 3 hours and 30 mins for oil and filter change.. texted mike to follow up and he said they forgot about my car and they will finish it ASAP. It took total 4 hours for oil change!! This is ridiculous and unacceptable for a big company like you. After completing my warranty i will never be coming back again…. EVER!!
Eduardo Z.
4 out of 5
10/16/2024
All okay , thanks
Rebeca I.
5 out of 5
10/16/2024
Ashley is so badass!!! She helps me with everything and gets me in and out fast!
Monica M.
5 out of 5
10/16/2024
Janeth is always awsome thank you ????
Erika B.
5 out of 5
10/16/2024
Service was great and super fas. Gabriel answered all my question and also advised me on the importance of following up with what needs to be fixed.
Alfredo O.
5 out of 5
10/15/2024
Great service as usual Thank you
Araceli S.
5 out of 5
10/15/2024
Mr. Martinez always a ver nice person
Daneska D.
5 out of 5
10/15/2024
Always friendly and attentive
Veronica F.
4 out of 5
10/14/2024
It was good service the only thing was the wait time it took about two and a half hours but Ashley explained it was due to a new system and future visits would not take as long.

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