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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2842 reviews 67%
4 star 688 reviews 16%
3 star 105 reviews 2%
2 star 333 reviews 8%
1 star 286 reviews 7%
Review Us
Sergio V.
2 out of 5
11/20/2024
Waited over 2 hours for Oil Change service.Besides that everything was fine.
Jesus A.
5 out of 5
11/20/2024
Ashlee excelent service
Maria F.
5 out of 5
11/20/2024
I am impressed !!! Thanks
Isidro R.
2 out of 5
11/20/2024
Long waiting at the time to drop off my vehicle, the service adviser didn’t come outside. I also called to find out if the vehicle was ready and the person on the phone told me that I have to go there and check myself because the service adviser was on a meeting with his boss and he was the only one to give me information about my vehicle. I understand the oil change was for a dollar but for sure I would never go back for service there.
Cesar M.
5 out of 5
11/20/2024
Outstanding customer from Janeth
Melissa M.
4 out of 5
11/20/2024
I’m glad you switched your rating scale to one question because otherwise I won’t do it
David E.
5 out of 5
11/20/2024
Great service. Today was a bit longer than usual, but considering everything, it was great service.
Patricia S.
5 out of 5
11/20/2024
Jose was very friendly and helpful.
Joshua T.
2 out of 5
11/19/2024
I came to the service department the prior week to my appointment as a drive in/walk in with no appointment. I was told the wait was going to be over 2 hours and it would be better for me to schedule an appointment for the following week so the wait wouldn’t be as long. My appointment was at 8:30am. I didn’t get my car serviced until after 11am! What was the point of coming back a week later with an appointment. I was told it was because there was 150 cars before me. Why would you book 150 appointments at the same time? If there wasn’t 150 car appointments, then that means walk ins were prioritized before appointments. Unacceptable either way, do better than doctor appointments in El Paso. Be the leader in service as Toyota Lexus should be.
Yadira B.
5 out of 5
11/19/2024
Excellent service!
Paula Q.
1 out of 5
11/19/2024
Had my appointment at 8. Didn’t get seen until 8:37 and took 3 more hours just for a tire rotation and oil change.
Tony L.
5 out of 5
11/19/2024
Very satisfied and happy with the service Mr. Saul Ochoa provided. Very professional.
Alfredo L.
5 out of 5
11/19/2024
Great service
Amanda J.
5 out of 5
11/18/2024
Ashley and the rest of the service team are amazing!
Veronica N.
4 out of 5
11/18/2024
Gabriel was efficient and professional. This is our second Toyota and we have always used your service department We have received great service here, as we do have other option to take our Toyota to get service. We hope this will always be the case.
Roberto F.
5 out of 5
11/17/2024
Ashley did a awesome Job taking care of all of my vehicles needs. Thank you Ashley for everything.
Elizabeth R.
5 out of 5
11/17/2024
Ashley Angel was very friendly and attentive. She explained all of my car needs very well. All other staff did a good job.
Eduardo G.
4 out of 5
11/17/2024
Adrian has always been attentive in the care for the thorough service of my RAV4 and as quick as possibly allowed."So much so" that I reffered Him to another customer while waiting in the store for my vehicle to be service????!
Joseph D.
5 out of 5
11/17/2024
Excellent customer service
Vincent O.
5 out of 5
11/17/2024
Excellent customer service

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