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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2812 reviews 67%
4 star 683 reviews 16%
3 star 105 reviews 2%
2 star 326 reviews 8%
1 star 278 reviews 7%
Review Us
Monica E.
5 out of 5
6/7/2025
Friendly service
Cristina D.
5 out of 5
6/7/2025
Hector provided me with excellent service. The service time was good.
Jorge M.
1 out of 5
6/7/2025
The alignment was done at the time of the oil change and tire rotation. Upon taking the truck on the freeway the steering wheel vibrated more than when I took it in.
Magdalena L.
5 out of 5
6/6/2025
Excelente service, !!
Lydia E.
5 out of 5
6/6/2025
Hector has excellent customer service skills and he was wonderful! Thank you Hector!
Consuelo R.
4 out of 5
6/6/2025
Avelina was very kind and professional! Had great communication as the truck was being serviced!
Jaime R.
4 out of 5
6/6/2025
I want to thank Mr. Ramos for his help in resolving the needed repairs. Mr. Ramos truly cares about the customers complete satisfaction. Avelina was extremely professional and courteous. She took notes of what was needed and kept me informed about the progress of the work. The repairs were done in a timely manner. Avelina takes a lot of pride in her work. Thank you both very much.
Sandra V.
2 out of 5
6/6/2025
First of all my fluids weren’t topped off and my seat hasn’t been fixed like over a year ago when it was broken getting serviced .
Lazaro L.
1 out of 5
6/6/2025
Hello, I purchased my vehicle over a year ago, and I’m still waiting for the spare key that was promised at the time of purchase. Despite multiple follow-ups, neither the sales nor service teams have been able to assist or provide a resolution. I’d appreciate immediate support in resolving this issue. Thank you.
Jaime V.
4 out of 5
6/6/2025
Communication skills need improvement Definitely missing Adrain Martinez. Still waiting for a return phone call from, and I see why to much time to be fooling around with other co- workers smh!!
Danniella A.
5 out of 5
6/6/2025
Thank you for the service to my vehicle, no one I trust more with my RAV4 than the Hoy Fox team. Thank you Saul for being informative and patient about answering my questions, you are too awesome!
Graciela M.
1 out of 5
6/5/2025
The salesman was rushing stated he hadn't had lunch and when I asked for an oil change he said it would come out of pocket. I love my Toyota family but this visit was not the best.
Larry R.
4 out of 5
6/5/2025
Yes i would
Obed E.
5 out of 5
6/5/2025
Great customer service
Troy Y.
5 out of 5
6/5/2025
My service was a pleasant experience. My wait was short and service was less than an hour
Juan A.
5 out of 5
6/5/2025
Avelina did a great job from the moment I drove up to the moment I left.
Rafael C.
2 out of 5
6/5/2025
I never received a text stating my car was ready. Vehicle was dropped off at 10am and wasn't aware it was ready until after 3. Just for an oil change and tire rotation which is ridiculous. I also never received an update on a repair quote I requested until we called a second time after 3pm. When questioned by my wife if they follow up with a phone call to see if text went through, he stated, "no ma'am we're busy here, that's why I asked if that's the right phone number", which he kept re-iterating to her. This shows me work ethics and most importantly customer service is not a priority at this location. This was my second time using Fox Toyota and my first time was less than satisfactory as well. I will be trying a different location for service from now on.
Sinclair B.
5 out of 5
6/5/2025
Great service
David Lee.
4 out of 5
6/5/2025
Thank you sir
Sandra L.
5 out of 5
6/4/2025
Janeth is a asset for your service department. She kept me informed and up to date the whole time. She is friendly and professional. She is a pleasure to work with

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