Fox Toyota of El Paso Auto Repair Service

Great service, Thank You

very professional, thank you.

Very satisfied with the job everyone did today on my Tacoma. Manny kept me informed on the process of my truck, explained the work that was needed to be done with no surprises at the end. Very happy with the way they took care of my truck and me!! Thank you!!

Perfect

Great Service and friendly atmosphere.

Avelina is a Very kind and helpful person. I'm very happy with everything.

My experience was fantastic! Gabriel Lucero made sure all of my concerns were addressed and went above and beyond to solve the issues I was experiencing with my vehicle.

Ecxelente servicio, gracias

Great customer service. Great team.????????

Jose was very friendly and made me feel welcome when I came in with my flat tire. He was ready to help and handled everything in a quick manner and got me on my way pretty quick.

I requested the strip of the windshield cowel to be sealed properly. When the car was delivered this was not done. Additionally the car was not brought to the door in front of the of the dealership. I had to ask for assistance from two people to find the car and walk across the lot to pick it up.

Service was exceptional!

Gabriel does a great job explaining things in “layman’s” terms. He takes the time to answer all my questions and seems very educated in his responses. I appreciate having someone who knows what they’re talking about.

Mike helped me out and was able to make sure my car was taken care of.

Hector was very professional and got my car service in timely manner.. Job well done....

3 hours waiting for an oil change is to long and I won't be coming back I'm taking my business somewhere else

She was very nice

Avelina provided me with knowledgeable, competent outstanding service. She is a credit to your company.

Great customer service skills. She ensure everything would be performed to mas promised.

I’m am very disappointed in the past service on my Tundra. May 24th the front break pads were replaced and the Resurfacing of the rotors was done. I picked up my truck that same day. Come Saturday (the 25th) after noon I drove my truck and noticed something was not right with the breaks, I turned around and headed back home. When I pushed the breaks to slow down I was almost involved in an accident because the breaks were not working properly! My home was not far, I was able to make it back slowly. After getting out of my truck I noticed my front left tire full of break fluid. After having the hardest time getting someone from Fox to answer my call, Manny advised me to call a tow truck and have it taken to the dealership. My 1st problem is that my breaks should not be failing right after a service. 2, when speaking with Manny and telling him what happened, the first thing said was “it could’ve that a rock hit something and caused a leak” that automatically makes me think it was an error done by the mechanic’s. 3rd once my truck was ready, Manny advised me that something was not tightened correctly and so there was a leak of the break fluid. He then says, “sorry about that”. I could have been in a car accident all due to the mistake of the dealership and all I got was a “sorry about that”. This is not okay!! I have been loyal to the dealership, I understand mistakes happened but this is one that could have hurt someone and the simple “Sorry about that” shows not all advisers care about the dealerships client’s. I also did not receive any paperwork on what was done to My Tundra to fix this mistake that was done on the 24th.