Mike was very professional and respectful. He kept me informed and I am quite satisfied with the service I received today.
Joshua usually helps me with my service. He is personable and very knowledgeable. He always takes the time to explain everything to me.
Kate is really good. She is very professional and makes me feel good about my service
Unfortunately, I did not feel like my concerns were taken seriously. My concerns were met with a blank face, and never an acknowledgment that these issues, especially the hood and third row seat issues, even exist.
Hopefully the rear lift gate issue will be fixed next week, but it’s disappointing to have a new vehicle with these issues.
Big thanks to Kate for a great service experience! She was friendly, professional, and kept me informed every step of the way. Really appreciated her positive attitude and care—made all the difference!
Thanks Mike! And thanks to the technician for taking good care of my car!
Josh is very good at his job. I have a lot of confidence in his recommendations.
Please keep doing the same to others. I really like how you always work with me on my vehicle. For sure I’ll recommend others to Jim Shorkey Toyota. Thank you so much for the service.
The wait time wasn’t justified for the services being done. The service center is either under staffed or over booking for my appointment time being 10:45 and them not starting the service until after 12.
When I received my vehicle a very potent gas and oil stench now encompasses the inside of the vehicle and was light headed driving home because it was raining and was unable to air out the vehicle.
Dropped my van off today for a tire rotation and when I picked up my vehicle I had noticed it had been swooped across the back of the van from the back door all the way to the back bumper. Once I told the manager about what happened he had someone buff the scratches out but they never went away. It’s a shame because my van only has 8k miles and now I have to deal with this. Will never go back to this dealership. Also I don’t understand why it takes 2 hours to do a simple tire rotation when I had an appointment scheduled
Kate provided exceptional customer service. She was kind, personable, professional, and approachable. I appreciate having Kate’s friendly face assist me through my service at Toyota.
very nice dealing with her.
Great service received my car in a timely fashion bill had excellent customer service as well as all the other workers
Kate was very professional and, more importantly, helpful!
Kate was exceptionally professional
Would highly recommend you to everyone. Thanks
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