Jim Shorkey Toyota Auto Repair Service

The work that was done was good. When I got home we noticed that there was a used paper coffee cup left in the car. Not looking to get someone in trouble. Maybe just mention it to who ever worked on my car.

Jonathan is super polite and engaging, he really seems to enjoy his job and I hope he’s rewarded for being so good at it!

Kate did a great job, very professional and knowledgeable.

I was extremely impressed with Josh. He knew immediately what the issue was with my moonroof and told me approximately what it would cost to fix it unless there were unexpected things that came up. In fact, the final price came in less than what he said. It actually occurred to me that that might be a good business model for a service repair shop. Give an estimate intentionally too high so the customer is happy when they pick up the car. In any event, he was excellent.

Jon / most excellent/ competent/ accommodating/ knowledgeable/ no question he knows his business: give him and your service department a raise…,many thanks Skip ****

Best service center around!

The experience was very good with no issues.

So great! Had a fantastic experience

Hope the Representative checks my vehicle’s history before giving the recommendations to avoid giving the wrong advice.

Wheel well liner was left loose on front of vehicle and now chewed up by tire

Fantastic!!

Thanks

He was very affirming and positive and thoughtful in investigating my car’s service history

Excellent service would happily go back

Great Job all around. Great communication, quick service, and a very helpful staff.

Replacing the defect radio is satisfactory. I reported the original defect last December, the technician told me that the parts will be ordered to replace. It didn’t happen till my next service appointment, where the advisor found it’s not ordered. It will be great I don’t have to wait for 6 month to get it fixed.

Josh kept me updated, excellent!

Josh has been my go to guy for alot years. He is excellent at what he does.

Kate was competent, knowagable and completed her duties at a very high level.

Thank you for the opportunity to provide feedback on my recent service experience at Jim Shorkey Toyota. Service Quality Concerns: My experience with service advisor Joshua Rother was deeply concerning and fell well below Toyota's customer service standards. From my initial interaction, Mr. Rother displayed a dismissive and unprofessional attitude. When I explained that my 2023 Highlander required air conditioning service, he responded with a literal shrug and said "maybe" regarding whether the repair could be completed. This lack of confidence in your service capabilities raised serious questions about how your dealership maintains Toyota certification standards. Most problematically, when processing my rental vehicle, Mr. Rother failed to conduct a proper walk-around inspection. Upon return, he attempted to hold me liable for a dent without any documentation of the vehicle's pre-rental condition. This represents a fundamental failure in rental car protocols and could have resulted in fraudulent charges. Exceptional Service Recognition: Service Manager Michael McGinley deserves recognition for professional intervention and customer advocacy. He immediately resolved the rental car dispute, stating clearly that without a proper walk-around, I could not be held liable for pre-existing damage. Mr. McGinley's professionalism saved what would have otherwise been a completely negative experience. Billing Resolution Required: My 2023 Highlander required only an AC fluid top-off - a minor service that should be covered under Toyota's warranty and my lease agreement. I am currently being charged rental car fees and other costs that should not apply to warranty-covered repairs on a vehicle this new. I respectfully request that all charges be waived, as this simple repair should have been completed within normal service timeframes without additional costs. Recommendation: I recommend additional customer service training for Mr. Rother, particularly regarding professional communication and proper rental car procedures. Mr. McGinley demonstrates the service excellence customers expect from a Toyota certified dealer. I look forward to your prompt resolution of the billing concerns and confirmation that service standards will be addressed.