I feel my valuable time was wasted sitting in the waiting room for nearly four hours just for emission and state inspection. I even arrived about 20 minutes earlier that was requested by the person who scheduled my appointment at the service center as a common courtesy.
My appointment was at 8:30 a.m., and I arrived at approximately 8:10 a.m. After waiting in line behind multiple cars, I was directed to the service desk, where my information was taken. The gentleman there told me the inspection would take about two hours. My first thought was, “Wow, two hours?” In my previous multiple experiences, a state inspection usually takes only 45 minutes to an hour.
When everything was finally completed, I didn’t drive out of the lot until a little after noon. I still don’t understand why a simple emission and state inspection took more than three hours.
At that pace, it’s not only frustrating for customers, but it also seems inefficient from a business standpoint. Fewer inspections completed means less revenue. That’s just common sense. Or was the mechanic working on some other task or other vehicle before completing inspection on my vehicle? Whatever the reason, the system is poorly managed and leaves customers disappointed.
One thing is certain—I will think twice before returning to this service center.
My time is worth about $60 an hour, so this delay cost me well over $200 in lost time. And this happened on a weekend, when my overtime rate would have been time-and-a-half. That’s time I’ll never get back.
Very disappointed.
He did a good job. Very professional.
Samantha was great in updating me and assisting with the repairs and service BUT I was not so satisfied with installing a modified after market cooler assembly and given the response that Toyota will not be responsible if said part fails and was offered no assistance in a difficult and frustrating situation. The Toyota part is on back order until 9/23/26 for reference.
Samantha did a great job following up with the status of the recalls and the 25000 mile service
Waited 30 mins for Ryan to stop talking to everyone that worked there. Nice guy but get the people on their way. Didn’t explain the wiper price at all and I was just charged for it
Mike was very professional and friendly.
The video sent to me to witness whats gojng on that needs to be change and done is very useful.
Ryan was friendly and understanding. Reviewed the pricing and answered questions. We can't understand how tire and break ratings differ so much from 2023 to 2026 yearly. And new tires put on 6/22. How can ratings be given so low on one inspection year then the next year be a very high rating. Brakes 8888, then 7777. Then 11111010 today 2026 inspection. Car not going over 5000miles a year. Surely you can review the records. Techs and inspecting equipment are not in sync or programmed equally to do ratings. Much discrepancy year to year. How can breaks improve greatly to the next year? 7 to 12?. Think this is why people don't trust the dealerships. My car is still like new, 46k on it. Rides great. Our 2nd camry and love it. And will keep it. It's a little upgrade from the 1st one a 1999.
Anotherexample when we bought the car new in SC and brought it back to another Toyota dealership in north hills for state inspection needed. They rated brand new tires and breaks low. Unbelievable. Brought it to you on the 2nd year inspection and got the highest ratings and told it was like just coming out of the showroom. How can there be such differences. This may be something to look into to provide better service and fairness and not giving the idea to customers of being cheated and lied to when parts are really still good. (Have all my papers)
Thank you for reading this. The comments were not to be malicious. But hoping you appreciate the comments that you were asking for.
Valerie/Larry G
I ended up waiting almost three hours for an oil change. It was confusing because I had an appointment and was quoted that it would take 1-1.5 hours
Ryan is always professional, courteous, and knowledgeable throughout the entire process. He keeps me informed, answers all of my questions clearly, and makes sure I understand the work being done. His friendly attitude and attention to detail always make my experience with him seamless.
Kate was great - the service was great, too!!! I will certainly gove you a good review on the manufacture’s surey as well!
I would like to thank Ryan for working with us. He is a good employee for your company.
I experienced a very terrible service today. I arrived 30mins before my appointment. I dropped off my car on my break time. When Ryan arrived, I told him I was in a hurry so he has to print the documents fast for me to sign and leave because I had only 30mins. He stood there laughing for no reason. After wasting my time there, the shuttle driver dropped me off. The shuttle driver came to pick me up at 3pm and I got to Toyota at 3:10. When I got there, he didn’t even look at me to give me updates on my care. Why do I have to wait when I dropped my car off in the morning? That’s not far. I had to wait for another 1:30mins before I got my car. I told Ryan I had to get my daughter from school by 4:30 and he was laughing. I had to pay $100 to my daughter’s daycare because I was late. Why do I have to wait again. I guess they started fixing my car when I got there. Why didn’t they start as soon as I dropped it off. I experienced such a terrible service today and I even regretted dropping my car off. Also, honestly, I don’t want Ryan as my service advisor anymore. Thank you.
Great service and friendly staff!
Mike is very professional and the work was needed and well done . Thanks to everyone. I will bring my truck back.
Ryan was the best. Informative, friendly, knowledgeable. Give him a raise.
Michael was very helpful and easy to work with!
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