Bill really enjoys his work. very organized
It wasn't Samantha' fault, but the tech failed to plug in the trunk release cable. I brought the car back and the tech left the release button unplugged a second time. I caught that problem before I left the dealership. Samantha did everything she could to make it eight.I live some distance away so the drive back wasn't convenient.
It was very professional .
Extremely polite and professional. He’s an Asset to your service department.
Kate is the absolute best and is always there to help!!
Roy was great! Super professional and very efficient!
Friendly fast and efficient service
Ryan was friendly and communicative. Even though I had to pay for something unexpected, he made the process as smooth as possible. Would definitely recommend.
Bad not professional service.
Samantha was professional, kind and knowledgeable. She was in touch and able to answer my questions -- which she likely answers 100 times a day. Thanks so much.
Susan Regan (for Michele O
Sam was great as usual as was the technician Dave. They replaced the latch motor assembly under warranty and treated me with patience and respect. I’ll Reserve comments on effectively of repair until run time but review of staff and treatment from staff was top notch today. They take responsibility for their work. Also their manage me Josh is fair and trustworthy. Finally, they confirmed that I have a superior vehicle on excellent shape and are part of the team to keep it lasting a long long time!!!
Samantha is personable and knowledgeable a credit to your francise
Roy was efficient, smart and friendly. He got the job done! I told him I had just arrived from Florida and my car’s hood was plastered with bugs. He assured me my car would be clean, and it was not only clean, but sparkling!! He printed out the service history of my car in Florida , Connecticut and Pittsburgh and made sure Shorkey did what they had to. All in all, I left feeling that I had the best service ever! Thank you!!
Bill did a fantastic job working on my Corolla. I will continue to choose Jim Shorkey Toyota for my auto-related needs.
He is friendly, professional, and has great customer service skills.
-Gavin
Best service manager we've had at a Toyota in a long time.
All went well! Thank you Ryan!
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