As usual, my experience at Jim Shorkey was very satisfactory, and today was no exception. Mike H was welcoming, and personable. He let me know what I should expect to pay for getting new brake pads on my car before the work was done. No guesswork. That's very important. Thanks Mike.
The noise is there as before
Pleasant efficient response to an acute problem. THANKS!!!!
Ryan kept me extremely informed on everything that was going on and explained everything very well. Sean did great work on the car. I was also very impressed with the young lady that I made the appointment with. She was able to get me in quickly. Also the service was done quickly and efficiently. Thanks for everything!
Sam did a good job again. But I had a problem this time as I did the last time that I brought my car in for service. I was told that my windshield washer fluid was filled was and it was not both times. I had to drive back through and have it checked again. It is a small issue, but since I was told that it was done both times and it wasn't, I do lose confidence in your service. I want to believe that when I am told something is done on my car that it is done. Now I am not so sure.
Engine air filter was not closed when car was received. I purchased a new one at the dealership and found the existing filter coverloose and not clipped after arriving home and installing it. Had I not done this, the car could have been operational for some time with unfiltered air. I knew it was opened from the video sent. Very concerning.
Thanks for the quality good work. Jesse was very nice greeting me early this morning and Mike took good care of me. Thank you for having Paul give me a ride home. It was only about a 3 mile trip but I needed a ride. That is a nice service offer.
I was able to drop the vehicle off the night before my appointment and the service was done on time and I was able to pick up later in the day. That made it very convenient for me.
I appreciate the new check-in system and updates as one waits for their vehicle.
Almost 2 hours for an oil change again. Giant black greasy handprint across the hood when it was returned to me. Was told the wash wash was broken. I watched other vehicles dripping wet and listened to another service writer tell a customer their vehicle was done and it was being run through the wash. We're lifetime Toyota owners and not what we grown to expect from a dealership.
Great job very happy with the experience Timely and very professional
I mentioned when I set up the appojntment that my car had a check engine light on and I suspected it was the oil needing to be changed, but it was not. I got the oil change just fine but technicians did not notice the DTC light was present
Mike is both friendly and efficient. He is a great representative for Shorkey Toyota.
Bill has great customer service. He is very helpful. I really appreciate!!
As always, everyone is great there. Everyone is friendly and courteous. I always tell people you can't go wrong with a Toyota.
Sam and crew are absolutely amazing! My car feels like new and much safer!!! Thank you!????
Mike went above and beyond to help me!
Stop charging a service fee when paying with a credit card. You are not in the cash business. 95% of your customers pay with a credit card. Bake it into to your pricing. Terrible decision by management putting your people in the line of fire for this charge. The fee you are charging is more than the increase of your credit card fee increases. Poor decision by ownership
Basically everyone I met had a face with no emotion and spoke to me with an apathetic voice. I feel like they just want to get things done with minimal effort
Social