Sam was friendly, knowledgeable and was able to explain to me the work that was done in my car for the Toyota recall.
Dave is super with keeping me informed on my vehicle. You’re lucky to have him.
Samantha was great! But the prices changed for the routine services were too high.
I keep getting notifications that my car is ready to be picked up, they are addressing me as Christopher. I am not Christopher. Christopher‘s car is done, not mine. Which means Christopher is not getting his message that his car is done, and he is still waiting for his car. I am concerned that I am not going to get a message tomorrow when my car is done since you seem to have the wrong phone number. Even though Dave confirmed it with me before I left.
Mike was pleasant and personable.
To the Toyota Service Team,
I’m writing to follow up on a service experience that unfortunately remains unresolved. I brought in my 2002 Toyota Sequoia—recently hauled up from Huntsville, AL—to your Cranberry Township location for a full inspection and winter preparation. The vehicle has over 360,000 miles, and I made it clear that I was investing in its reliability and trusting Shorkey’s service team to help me get it ready for one more Pittsburgh winter.
When I arrived, I explained that the battery was weak and had just been jumped so I could drive it straight to the shop from off the trailer. I specifically asked not to shut it off and noted that the battery was likely due for replacement. I requested a thorough inspection and asked to be notified if anything serious emerged.
After spending nearly $1,700 on service, I left the shop and made a brief stop at Home Depot. The truck wouldn’t crank. The battery light came on, and I was stranded just a few miles from home. I tried calling the shop and was directed to text communication. I sent a detailed message explaining the situation, but I never received a response.
I had to get an Uber home and later confirmed that the battery had not been replaced. That was one of the core reasons I brought the vehicle in. I trusted that your team would ensure it was winter-ready, and I’m disappointed that such a basic issue—clearly flagged at drop-off—was overlooked. I know this stuff is simple. I’ve worked hand in hand with the dealership service shops over the years and done a lot of work on the truck myself. These days, my work is so hectic…I trade money to the service shops to get back that time
I’m asking for a prompt resolution. If the battery replacement was missed, I understand and I’d appreciate you making it right during my already scheduled return visit next Friday. That visit is for safety/emissions inspection and to have a replacement key cut. If that appointment can be expedited I’ll do what I can to accommodate. Tomorrow morning I’ll jump charge it and get it back home.
I’ve always valued Toyota’s commitment to reliability and customer care, and I hope this situation can reflect that standard.
Thank you for your attention to this matter.
Sincerely,
Larkin
Mr Rush
Was on top of the customer experience
Quick service equals customer satisfaction
Service took longer than expected today. Mike did a good job of keeping me informed of the situation.
Everyone is always very professional and courteous
Sam is a great service advisor.
Thank you for car service
I am beyond happy with this dealership. One of your service people that I have dealt with is beyond excellent that includes David, Joshua, and Samantha. They are knowledgeable, helpful, respectful, and they even make having your car serviced fun. This shop runs much better under Mr. Shorkey’s ownership. Although I have not bought a car under this management, I am sure that the sales people have the same integrity and that they will treated this little old lady school teacher with kindness and respect.
Great service!thanks Bill
Samantha was outstanding!
Samantha was very professional
Bill was very nice and heloful. Apprneciated him looking at my past vehicle history. Thank you.
Mike was very helpful and cutting me through the whole process and accommodating my needs
Thanks to bill and Josh for helping solve my problems.
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