Overall I was very happy with the service provided by Samantha. And the car was done sooner than expected.
I am blown away by Samantha Schopper's kindness. She fit me in at the very end of the day and was wonderful in explaining everything to me. I hope she gets a raise!
Mike was very helpful and answered all of my questions. He explained things well. An area for improvement for the service would be the following: I had a 230 appointment, I arrived at 315. I left at 4pm. The only thing that needed done was changing out 2 bulbs in the left front headlight. I thought that an hour and a half was a very long time to wait particularly with an appointment scheduled.
Ms. Schopper is a fantastic service advisor. Her expertise and professionalism is second to none
Very kind and courteous. Used the shuttle service and the driver was also very nice.
Sami was amazing and her and the techs actually listened to me. I’ve had some bad service advisors before, but Sami rocks and is super responsive! She deserves a raise and I’ll probably request her moving forward because she gets **** done!
Everyone was helpful and very professional. Very positive experience.
She was great! Got me in and out even though the toyota app didn't put my appointment through. So good experience! But the toyota app might need some work...thanks!
Samantha is the best when it comes to customer service and satisfaction. Her professional style, and effort to meet customer expectations is appreciated. The young man that serviced the vehicle and narrated the video was exceptional. What a great idea!! I have had nothing but a Toyota since 2001. Thank you Samantha.
My whole appt went smooth and as expected handled with the most professional attitude!
Samantha is an excellent service advisor. I always find myself satisfied with the care I receive. Thank you so much Carrie W
Ryan was tremendous. Very polite, welcoming, explained everything clearly, and answered all my questions. Job well done!
We appreciatte to Staff , but before This appoinment I not feeling good , so somebody atienden to tareas my Vehículo, was no nice .
Everyone at this facility is knowledgeable and very helpful in all aspects. I am always impressed with their work. Thank you, Ryan!
No one believed my tailgate did not work on my first visit. I had to schedule a second visit. And then the parts were shipped to the wrong dealer leaving me without a vehicle for 4 days. Very inconvenient.
There should be a loaner vehicle offered for vehicles that cost this much. The staff was very kind. Your policies are not.
Thank you for replacing the tire on such short notice.
I am very satisfied with the service management and attentiveness to the vehicle and myself. Technician took time to correct matters and drive with me. Dealership compensated me for the troubles with key service and are pleasant and patient to deal with. I intend to continue doing service at Shorkey.
The matter with the vehicle pulling right (steering wheel off center to left to drive straight) unfortunately returned. Similar to before, this seemed to happen after engaging 4wd for a longer duration than briefly tested. Couple weeks ago with the big snowstorm, I then noticed the wheel position and right veer returned. It is not as bad as before but noticeable and needs attended to while driving roads. Perhaps if Shorkey is willing, it can be examined again and aligned/troubleshoot. I do have an appt scheduled in March for rear brakes and rotors.
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