The price was less than expected. The inspection was completed promptly. The staff were very pleasant especially Bill.
Over an hour for an oil change is ridiculous. I don't need 120 check points.
I will not be back. No need for Ryan or anyone to call me. I was told I would get a free oil change and than was given the run around about it. I felt embarrassed that I even had to ask. My trunk was also left a mess that I had to put pieces back in and fix my netting. Little things too. Clock wasn’t set. Ice on the windshield even though it was known I was on my way. I wasn’t happy the last time and this time was worse. It would be helpful for someone to read a book on customer service.
Quick and easy to get an appointment
Good service
Oil change only took about 45 minutes
I spent over 7 hours at Jim Shorkey Toyota off of McKnight Rd (North Hills). I brought my 2013 Highlander in at 10 am today to replace all 4 spark plugs and to replace my rear windshield wiper. Estimated cost approx $720.
Long story, left at 5:30 pm, however I ended up needing more repairs (you can see my repair/ purchase history for many many years. Samantha Schopper is by far your BEST employee. She deserves either a raise, bonus, or both!. She is professional and knowledgeable! Thank you Sam! Sincerely, Kari Koller
Sam is an absolute gem of a human. She is so kind, intelligent and attentive. She makes my whole experience so enjoyable and I completely trust her judgement.
Everything was great as usual! Thanks for the wonderful service.
Ryan was probably the best service rep I've ever interacted with in my 36 years of life. He has very impressive communication skills, patience, and charisma. I'm genuinely surprised he's not management or even c-suite.
Thank you for your prompt and courteous service.
The guy who greeted me, Jake I think, was terrific. Mike was also great.
Thank you! Outstanding service!
I brought my car in for a routine check up, oil change and tire rotation. Halfway home my dash board lights up tell me my tires need air. I would think that when rotating tires they would check to make sure the tires were properly inflated. Considering the back and front tires have 2 different pressures in them according to the manual. So I had to go around and inflate and readjust the air pressure in my tires. I have never had to do that before. Also there is no sticker placed on my car saying when the oil needs changed again. That was a first also. I have never had service like that from you before. So I was disappointed this time.
I think Bill Ellis is one of your better service reps. He is new but his kindness and his willingness to please is a definite improvement in today's auto service stations. Don't loose him.
Had car in for mileage, maintenance, oil change and everything went smooth and easy.
No terminaron mi falla del carro y estuve un buen tiempo pero quiero que todo salga bien en mi próxima cita
There were no issues, and Ryan was helpful and amicable throughout the process.
Everything went smooth and quick!
Roy was very friendly, clear, and helpful!
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