He was great to work with. Would recommend. Star star star star star
The team was very responsive thru text on progress. Because I was working and couldn’t get to the shop til after 5, my husband stopped by earlier to pay. He was told by an employee, “I can’t help you if you don’t know the name of your advisor.” My husband did not say a word, he walked away and did find someone else who was very helpful. I have to say there were other employees with their heads down, looking at their phones, and ignoring customers as well. But telling a customer ‘I can’t help you’ is unacceptable.
Thanks for getting me road safe before the weekend!
Kate did a fantastic job. However, the service tech with glasses working the evening shift on Thursday 3/19 was unbelievably rude. Showed up at 5:45 to drop my keys off before 6 to the door locked. The gentleman inside refused to come to door or help and simply kept yelling “we’re closed,” although it was 15 minutes before closing per the sign on the door that I was knocking on. Unbelievably unprofessional. I was simply looking for some help. I’ll be taking my business elsewhere moving forward.
They apparently broke my glove box
Very professional staff and facility.
Service was efficient, friendly and complete.
They didn’t fix what the truck was in for. I tried the windshield fluid sprayer and it’s worse than it was before. It doesn’t spray up on the passenger side windshield
Very kind, efficient and honest. Thank you
The service was great as always. Thank you, Kate!
Mike was helpful informative and friendly.
My multi point inspection showed that there was corrosion on the battery terminals. I had the technician clean them and I checked the work when I got home. It seemed like the technician rushed to get the terminals clean. The rubber cover to one of the terminals was not put back and the corrosion was all over the the side of the battery and everywhere around it. I had to spend time cleaning it up. I feel like the technician was in a rush to get the job done which concerns me about the quality of work at Jim Shorkey.
The trust is negligible. I asked for the old bearing and the old sensor to be left in my car and it was not. Additionally as I paid an arm and a leg for this repair I do not find it appropriate that Bill call any woman "hun", ever.
Excellent service from Ryan for 3 of our cars this month !!
I am always pleased with service
So good employment and a very good service...
Thank you for supportort
Mike,
Thanks for handling the wire harness issue quickly. I also appreciated the car wash.
As usual a job well done.
Tom Schneider
Ryan was fantastic. He was very welcoming and helpful and cheerful. I never thought I would leave a state inspection visit happier than when I came. Just chatting with him made my day.
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