It’s pretty impressive that you get a video with the tech talking going around the car telling you what they are doing! Thank you!
I asked for my tire pressure to be adjusted as part of the multi point inspection and they didn't set it to the proper pressure. My tires are still over inflated
Ryan was exceptional in researching and acquiring tires for my Tundra.
As per usual, my service appt went very well. The staff were friendly & my service provider was very helpful. The wait time was short and Toyota has the best customer waiting area of any dealership I've ever visited. Comfy & loaded with easily-purchasable snacks. What more can you ask for?
I would like the video of my car inspection from today. Thank you.
Samantha is the best. . She calls, texts and communicates really well. I hate having to get my car fixed but Samantha makes it easier.
Ryan was the best service advisor I have dealt with at your dealership. He was friendly, upbeat and knowledgeable.
Always great service. THANKS!
This was not my first time coming to this dealership for work. They run on time, explain things and proceed efficiently.
My wife and I do business with Jim Shorkey Toyota because of Ryan Kavanaugh working there. We believe he is well educated, honest and he represents his employer with integrity. We have not found his quality at any other dealership and are glad he’s there to help us.
I didn’t even bring my car in for service today. The last two times I’ve had appointments to bring it in I was told to not even leave it because they couldn’t do anything with it even though it continues to have major issues. Last I was told, I was going to have to leave it for a month or more and have a long term rental, but that hasn’t been communicated with me yet.
Roy was super personable, helpful, and knowledgeable about what I did and didn’t need for my vehicle.
Kate was extremely patient and helpful while explaining how the Toyota Care service schedule determines the maintenance steps/operations that would be performed today and the steps/operations that were performed in the past. She was also very thorough and thoughtful in letting me know about how the next service visit might likely occur and what I could expect.
Ryan was very helpful discussing what service was needed.
I've used this Toyota service dept since 2018 & have always been satisf
Ok … i only get my car serviced at Toyota.. I always trust them when
I made the appointment because wheel shakes at 50 to 60 MPH. I asked that spin balance and alignment be checked. Shorkey aligned the vehicle but I see no mention that spin balance was checked. Problem remains.
Mike was great. Very professional and courteous.
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