Roy was great no problem there. Had an oil change, but the maintenance warning continues to come up even though I had one of greeting guys go through the menus to turn it off.
Bill made check in easy and Kate had the paperwork ready for me to sign at pickup
This was my first encounter with Roy! Roy was extremely professional and knowledgeable. Roy thoroughly reviewed my previous service history and suggested the "next course of action". I love my Toyota CHR and I love the "service" I always receive from your talented personnel! Thank you Roy...Job Well Done!
Kate was nice, professional and made the service experience very pleasant.
Sam is fabulous, communicates very well and kept me up to date with the service in my vehicle. Could not ask for a better advisor during my time for the service . 10/10 ⭐️⭐️⭐️⭐️⭐️
Mike always is friendly and professional. He is always knowledgeable. He is an asset to your company.
Fast efficient and always kept appraised of progress. Nice work!
Kate is always very friendly, knowledgeable and recommends the best options for service. She has earned my full trust. She's a keeper!!
Roy could not have been nicer and is a credit to Shorkey Toyota.
I am furious!!! About 2-3 miles after leaving the service center a warning light/alarm came on the dashboard warning me of low oil pressure & to turn around & go back to the center. It was past 5:00, the center was closed. I continued home & arrived safely. I will not be able to use the car to participate in my usual Sunday activities including missing my grandson’s home opener baseball game. I expect to hear from you on Monday.
I have been taking the 2012 Rav 4 to you guys for years and I always get excellent service at a fair price.
Kate’s communication was outstanding and the service was prompt and efficient.
Nice guy, straight to business, seemed very knowledgeable and a proper representative for any company.
Samantha is the best! She serves the customers kindly, expertly and is always so friendly. She is a wonderful and knowledgeable ambassador of the Jim Shorkey Toyota brand. The technician team does a great job.
I’m a raving fan of your dealership and your team.
Peggy E
In the end, Kate was great, she facilitated service in a timely manner. When I arrived, however, the greeting and intake procedure was botched with a lack communication about what service was being done and how long it would take. My contact info wasn’t in the system somehow and so all of the text communications went to my spouse who was at work elsewhere.
Excellent quick and transparent
You got me in the same day I called you. Sure glad you weren't too busy that day.
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