Thank you for your prompt and courteous service.
The guy who greeted me, Jake I think, was terrific. Mike was also great.
Thank you! Outstanding service!
I brought my car in for a routine check up, oil change and tire rotation. Halfway home my dash board lights up tell me my tires need air. I would think that when rotating tires they would check to make sure the tires were properly inflated. Considering the back and front tires have 2 different pressures in them according to the manual. So I had to go around and inflate and readjust the air pressure in my tires. I have never had to do that before. Also there is no sticker placed on my car saying when the oil needs changed again. That was a first also. I have never had service like that from you before. So I was disappointed this time.
I think Bill Ellis is one of your better service reps. He is new but his kindness and his willingness to please is a definite improvement in today's auto service stations. Don't loose him.
Had car in for mileage, maintenance, oil change and everything went smooth and easy.
No terminaron mi falla del carro y estuve un buen tiempo pero quiero que todo salga bien en mi próxima cita
There were no issues, and Ryan was helpful and amicable throughout the process.
Everything went smooth and quick!
Roy was very friendly, clear, and helpful!
Mike was great to work with - very knowledgeable & helpful. We discussed my options and I was confident in the choices that I made for necessary repairs as well as a few preventative maintenance items.
It was a good experience & took less time than I was expecting.
He was so helpful and straight forward. Will request him for next service visit.
Service took much longer than I was advised when scheduling and also longer than service representative advised me at checkin. This caused a significant problem for me. While it is not specifically Kate Youngs fault, my experience today will cause me to look elsewhere for future service needs.
I am so glad that Ryan is back as a service advisor at Toyota! He is very customer-focused and gives top-notch customer service! He explains things very well, is friendly, and attentive to all the pertinent details. I would recommend him as a service advisor to everyone and he greatly adds to the positive image of Jim Shorkey Toyota!
Ryan was excellent, I hope that he assists me when I visit in the Fall for my yearly inspection. So knowledgeable, helpful…great service.
Ryan was excellent…was treated well and fixed my auto problem , I would recommend
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