It seems your staff wants to SELL and not just service my vehicle. I was told immediately that I needed new tires, which I do not. The read is low (3/32) but will still pass inspection at this time. My inspection is due in August and I plan to get tires at that time. I’d appreciate being told what’s needed in the future and not feel alarmed before my car even goes to the shop.
Love ur samantha and jim who always helps me.
I think your service department is terrific. And special thanks to Heather who helped me with the App and some of the technology. Thanks.Joan
Samantha is the GOAT of service department.
Roy has delivered their service they way I had hoped that the dealership would.
Seeing Ryan back as Assistant Manager made my day! Ryan is always professional, honest and a straight shooter. Anyone who brings their vehicle in for service is in should feel lucky to to be in such capable hands.
Samantha is the best! Thank you for taking care of my car.
Aleays good experrnce at jim shorkey service center
I’m glad Ryan’s back at Shorkey!
Bill Ellis,
My service advisor was really helpful, nice and competent. He made that revision the best one so far.
I appreciated how courteous and helpful Roy was in answering my questions about my vehicle and allowing me to add the changing of wiper blades that I didn’t know was a service Toyota did. It saved me time from going to Autozone afterwards. This shaved a little time of my chore list. Thanks.
Everyone who i dealt with has been great. Kate kept in touch with me the entire time my car was in the shop. The mechanic, Tadas was awesome and took time to listen to my concerns.
Thanks for the quick turnaround!
Yes. No problem. Happy to give my feedback. I was very satisfied with my service.
Ryan provided excellent customer service. He was friendly and helpful and gave me all of the information I needed to make decisions about the car. I enjoyed working with him and appreciated everything he did to help.
Let me make clear. Roy was great. However. Credit Card transactions are the most secure and efficient form of payment available to any business. The fact that you would charge a 3% fee for a payment method that is entirely advantageous to you is appalling.
Everyone I spoke to was very helpful and efficient.
The scheduler, and Samantha our Tech were terrific.
Thank you.
Service today was perfect! Thank you.
Ryan was a fantastic customer service rep. I couldn’t have asked for a better one. I’ll be scheduling with him in the future!
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