Jim Shorkey Toyota Auto Repair Service

The actual service of my vehicle was fine, and the service advisor was good. Two issues that I would like to address however- 1. I made an appointment for Monday, May 18th. I received a text confirmation for my appointment on Monday, May 18th. When I showed up for my scheduled appointment I was told that my appointment was actually for the following day on Tuesday. If I wanted to get my vehicle in that day, it would be a 3 hour wait. I was unable to do that because of my work schedule. I rescheduled for today, May 20th. I am now out of 4 hours of work on two days because of an error on Shorkey Service. 2- I explicitly asked for my car not to be washed after service. The Service Advisor noted that and this is not on him. After service when I received my vehicle, it had been washed. The reason I know this is because the hitch receiver cover I had was gone. Which is the second time that has happened at Shorkey. Which is why I request my vehicle not to be washed. The Service Advisor did retrieve my hitch receiver cover for me. I thank him for that. He also said he would add a free oil change to my account. I would like to confirm that will be done.

Kate was very friendly and did a great job getting me in and out as quickly as she could.

Bill was very helpful. I'm very kind. I will ask for him next time.I have to come in for service

Not fast and rude service

Efficient and friendly, easy to work with.

It was convenient to drop off car and return when text received that service was completed. All my question were answered and all work was done to my satisfaction.

Samantha was great. And service was great!!!

Sam is the best!!!

Mike was very helpful!

6/5 . Got the job done . Explanation of what was done and what to expect at upcoming apts. Kind Dependable .

Very helpful in answering all my questions and kept me up to date on my truck.also very professional and friendly .

I love how they send you videos on everything they are doing and what condition your trucks is in Patricia G

Samantha is very organized/knowledgeable.

Everyone from driving in to leaving. Special thanks to Mike he walked me through the process. Mike was very professional helpful and kind. I enjoyed working with him. Wonderful staff

Great service agent Kate ..

It was a nice service Thank you so much

Great service and friendly staff, thank you!

Great service today...

Ryan is the BEST!

Efficient text update system. Surprised to have the job completed the same day. Pricing was in line with expected cost.