I took my car for inspection in October they never told me that I needed new tires so I just took it in today for a routine oil change and tire rotation when they told me I needed to purchase two tires for the front of my vehicle to get through the winter I told the service person that I have just there and October and they never said anything about me needing to get tires that I was just there today for an oil change and tire rotation so I ended up getting two new tires on the front of my car along with an alignment and tire rotation and oil change which cost me way more than I had planned on I was not happy with this they should have told me in October my service advisor Michael was not cordial he had a very unpleasant attitude making my visit even more unpleasant so I'm not very happy with today's visit with Jim Shorkey never had a problem in the past don't understand why I'm having trouble with them now hopefully in the future I will have better service
Antonio was polite, kind, and explained everything in detail.
Mike was wonderful throughout the process. I appreciate everything that the him and everyone who worked on my car did.
I always worked with Dave Smith, and hated to see him leave, but Samantha gives me the same personalized service!!
Sami is the absolute best! She goes above and beyond every time
Everything is always pleasant.
The oil change/ tire rotation appointment was scheduled for 12:15. When I arrived, I was told there were call offs that meant they were running late. As a result, the oil change wasn’t completed until 4:00. To make matters worse, I was told only once arriving today that the repair for a recall could be completed but would take another 4 hours— so I drove an hour each way and sat/ walked where I could for 4 hours anyway but will have to turn around and repeat this ordeal again in a week. If I had been told as soon as the recall repair was available this could have been scheduled/ planned differently. In addition, I was asked when scheduling the appointment whether I would be “staying or leaving the car”— implying that there would be some efficiency when I said stay. As soon as you found out you were severely short staffed you should have offered courtesy calls to suggest rescheduling. Instead, I lost my entire holiday day off— and a day that I had promised to do special holiday decorating with my 3 little kids— to sitting in your waiting room. Deeply aggravating and a poor reflection on Jim Shorkey.
The service was timely and Josh was superb at his job, also the waiting area was clean and comfortable much appreciated.
I like this service center. I will be recommend my friend and relatives . ????
Only thing better would be free snacks.
Two hours for an oil change?
Two hours for an oil change?
Two hours for an oil change?
Two hours for an oil change?
Two hours for an oil change?
Two hours for an oil change?
Two hours for an oil change?
Two hours for an oil change?
Excellent efficient service with great information along the way
Appreciate the help today, Mike.
Kate was very professional and personable, she kept in contact with me throughout the service and was very helpful answering all the questions we had
Antonio was great. He gave me accurate information about how I was ripped off on my rust proofing that I purchased when I bought my vehicle. I'm going to speak to Duane Guthrie about it, "Bob" the finance guy and my salesman Brian Jenkavitch.
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