Ryan is very caring and gives excellent information.
Took longer than expected
Service was excellent.got everything i needed done, nothing i didn't need. BUT you did not inform me before checkout that you now have a 3 percent surcharge on credit cards. Unfair. You should tell customers so they can be ready to use debot. Also, many cc companies charge less than 3 percent per transaction, so it amounts to a stealth price increase.
Sad. Your service is otherwise great. Bought my car there, got new tires last year.
They people put dirty hands on all over on interior
Overall, I was extremely well pleased with all aspects of my service EXCEPT that the service techs completely reset my seat and mirrors. I had to spend five minutes before I could leave just to get myself resituated and ready to safely drive away. I've never had that happen before -- seat distance maybe, but definitely not also the seat height and angle and the mirrors!
The you Samantha Schopper! You’re the best!! Be safe!
Ryan and the whole team and experience were great.
The detail team left significant brush marks on my passenger door. I assume from the complimentary car wash.
The main reason, I needed to bring in my car i'm getting carbon dioxide into the cabin area and also inspection end of July,scheduled for June 1st drove it for about a week and a half before bring it in with carbon monoxide coming in the car. I was told that they didn't find anything holes on the exhaust
I feel like not enough time was check into it.not happy with the results, that was the main reason I wanted it looked at !!
Kate Young is a very good employee; her attention and welcome are wonderful. I've been bringing my car to you for maintenance for exactly 8 months now. However, your pricing policy isn't very good. I don't think it's right that you charge high fees after service and don't issue invoices without any discounts to regular customers. Because as long as these prices remain, I don't plan to bring my car to you anymore. I'm sorry.
I was not happy to find out the 60,000 mile service did not provide all the services the dealership website and Toyota website indicated. Instead I had to purchase multiple stand alone services at a significantly higher cost. Not at all how I like to do business and I expect more from this dealership. Very disappointed with this experience.
Was told just about 2 hours for inspection. I was there over 3 hours. Would have been nice if someone updated me on delay.
Mike got the job done without issue. Thanks Mike!
I went in for an oil change and they were helpful reminding me I needed an inspection too. It took 1/2 hour longer than estimated and when I got home I realized they turned off my rear sensors and now I have to pull out the manual and figure out how to turn them back on. I don’t have the time or energy for that BS.
Bill Ellis always goes above and beyond when helping me with my service.
Great service advisor.
Bill is an excellent service advisor. I appreciated his help and vehicle updates throughout the process. The loaner car was also welcome. Kudos to the mechanic who completed this fix. The SUV is running well!
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