The service agent Michael was fine but I am extremely shocked that Jim Shorkey Toyota feels the need to add a 3% fee on credit card payments!!! This is absurd considering the mark up that this dealership charges on parts and labor! You are NOT some small business like corner restaurants that operate on tiny margins. I feel this is a complete money grab and therefore will no longer be servicing my vehicle at your dealership!
I appreciate the time spent showing me how to adjust my clock for Daylight Savings Time. He didn’t act in a hurry or bothered to helped me, which added to a great experience.
Great experience from start to finish. Mike was professional, communicative, and made everything easy. He kept me informed throughout the process and made sure my vehicle was taken care of properly. Really appreciate the service and attention to detail. Thank you.
Very informative and personable. Great service beginning to end. We will be back. Thanks.
Samantha was fantastic. She answered my questions and kept me informed of the progress.
What I am not happy about is the 3% upcharge for using a credit card. This is stupid, a smack in the face of your customer. I bought 3 Toyotas at this dealership and have serviced 4 for their entire lifespan there since 2008. Why doesn't your sign say, "we need 3% more profit from your wallet!". Very, very, very poor customer service. Whoever made this decision should be fired or sell the dealership if it's the owner. Any marketing savvy person could have suggested "save 3% by using cash, check or debit" and then raise prices. The normal consumer doesn't know what the prices are from service to service.
Mike was very thorough in explaining warranty and possible cost. What a nice man besides! Thanks
Ms. Schopper is amazing. Efficient, knowledgeable and personable. Such an asset!
Ryan was great. He went above and beyond
Mike was very nice and explained the services to me that I had selected online. This was my first time at this dealership for service, and I will be coming back again. Great experience.
Great that scheduled service appt right away. Service quick and efficient!!
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Service did not try to apply our warranty to a noise problem with our rear windshield wiper. We purchased an expensive extended warranty. We thought it covered electrical components.
Samantha was TERRIFIC, as usual. Shorkey is very fortunate to have her. The repair on my RAV4 is so well done!! I actually wish there was a way to know the mechanic's name because they deserve as much praise as Samantha does. What a great team!
Thank you for your help. I’ll be by tomorrow around 2 ish to pick up my cd haha. We love Cake.
Awesome service, y’all know what you’re doing! Thank you!
I was very happy with the service I received. Everyone that I had contact with was friendly and helpful!
My special thanks to Tadas Miseikis for looking after my vehicle!!
Roy was great! Exceeded expectations for how smoothly the process went, gave me great estimates on time and explained the cost, and I felt comfortable in making decisions without feeling pressured to say yes! Would 100% work with him again.
Great communication, no pressure
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