It took a month to fix a known warranty issue
Samantha Schopper is a great advisor!! I am always confident that any suggestions and subsequent repairs are completed in a timely manner.
Her extensive knowledge and professionalism makes her a great asset to Jim Shorkey Toyota.
Bill was very professional, prompt, and thorough. I have a very pleasant experience.
Kate was very personable and thorough. She kept me up to date every step while my truck was being serviced.
Samantha is the best! Kept me informed of progress and upcoming needed
Bill and the team exceptional and accommodating. Thanks again!
Bill is great to work with
Mike was very kind helpful and courteous I appreciate him
Samantha did a great job accommodating me even when I wasn’t on the service list that day and she even got me out of there in one hours time! Appreciate the texts keeping me informed while I wait along with the technician videos where it’s clear what need replaced and don’t feel like ur selling me something I don’t need. Great job! Thanks Samantha!!
Mike is great to work with, thank you!
I was Josh's client for alot of years but I am fully satisfied with my new service tech.
Ryan was so helpful and friendly during today’s service! Today was my first time coming to this dealership, and because of him/ the team at this dealership, I will make sure to come back!
Good customer care and quick service.I recommend to everyone who want to do oil change or anything on a car.
Even though things did not work out in the repair department as we had hoped, Mike and Josh took great care of me and tried their best. I appreciated the great customer service.
Easy to make apt drop off was easy and my vehicle was completed on time
Ryan was very kind, professional, and knowledgeable! We appreciate his patience, while taking a genuine interest in us and assuring that we were totally satisfied. In recently moving to the area, we are happy that we have chosen Jim Shorkey Toyota to service both of our vehicles! Thank you!
Your team was very nice to work me into the schedule for the flat tire. The car was brought up after completion and it was 35 minutes before I could get checked out. The gentleman who was in charge of my car was very busy there were other people sitting around and not busy. I wish I could’ve seen a little more teamwork and other people could have checked me out and got me on my way rather than waiting for 35 minutes to pay my bill. I thought that was excessive and totally not necessary given the amount of employees that were sitting around and not that busy. The lack of teamwork was quite evident and disappointing. I did ask and was told that the man who checked me in would have to check me out. This service was totally opposite of what I have experience at KC Summers Toyota in Mattoon Illinois. Sincerely, Dr Dan Smith
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