Getting the muffler fixed was fast and easy and everything went smoothly.
The only problem is that the very next day the oil light came on and the car is not even close to being due for an oil change. It's just odd that it came on right after it was in the shop.
Great crew. Pleasant sales people. Easy transaction.
Dave is great. So happy the bug in my apple play is fixed!
Customer service representatives were not friendly. I had an oil change appointment for 10am and waited in the lobby for nearly 3 hours. When I went to customer service to check the status, the person wasn’t there so I asked the next customer service representative about the status and he said rudely you have to ask the guy that checked you in. This is very silly response as all he has to do is check the computer for the status. So I waited for him to return and he checked his computer and said… oh they need to replace the lug for the tires. So I said I got to go to work so skip all that and get my car ready. I’m curious why your customer service representative are not happy?
Good job????????
Well knowledgeable and helpful.
Will keep using shorkey for mechanical stuff. Staff does a grand job! Thanks
Thanks so much for the updates throughout my service. Kate Young was excellent at keeping me informed& assisting with my questions. I will request her as my service advisor in the future!!All around great service!! Thank you!!
Service day of was excellent. However, the next morning driving my car -- there was a new intermittent shaking (as though engine block was vibrating) when the car was idling or coming to stops in the city (something that wasn't happening before the appointment!)
Antonio did a great job, courteous and friendly answering my questions
appreciate everything, thank you
Work was completed in a timely manner
Great service by all parties. Convenient and easy to do
Seems like whoever ordered parts didn’t know that ordering struts didn’t include everything needed to repair the car.
As a result it took 4 days to complete the job and cost me $2,675.05.
We have 2 cars serviced by Shorkey Toyota. Thought you might have offered some discount to a longtime customer to help me with this large expense
I thought your prices were outrageous.
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