Everything was outstanding!
Dealership is a good atmosphere
Great staff. Easy and good communication. Nice waiting area.
He was rude. He didn’t listen, which resulted in extra wait-time. This complaint is after many experiences wherein he was rude, argumentative, or dismissive.
Jeff Murray and his team had me in and out of the appointment in no time. Courteous and professional as always. His team is the reason I continue to buy cars at the dealership.
Derek was easy to work with, listened to all of my issues with the Car and had them checked out by the technician.
Long wait for a tire rotation
I really appreciate that time was taken to get my vehicle taken care of and the workers that I encountered were friendly
1) Rodney was fine, I would hire him.
2) you need to figure out the IT part of your business. Making a reservation online at University Motors that is not showing up for y'all is bad - then getting messages about missing my appointment is very confusing.
3) your techs need to learn the state inspection RULES for WV, and pass vehicles that meet the RULES, even if there is some service needed which is not interfering with a SAFETY issue. Playing games to try to force service with y'all is unethical and unhelpful.
4) I was told when I picked up my Toyota that I was to use only FULL SYNTHETIC oil to get the 10,000 mile oil change intervals, which I had been doing. Why the holy f*** did I go to the dealer and then you put conventional oil in the engine???? Is the 10,000 mile interval still correct?
Asked for an oil change and tire rotation. Did not rotate my tires
Good communication. Just remember when giving estimate, to include tax since for a large amount that adds $300 more.
We are always pleased with Jeff Murray and his service team . He always goes above and beyond to keep our family safe on the road . We appreciate it tremendously
It’s the people that make the difference! Great service. Thank you ????
Ron and his team were very helpful!
Loading...
Service Center Directions
Service Center Appointment
Service Center Recommended Dealers
Service Center Apt Thanks
Service Center How It Works
Service Center Review Sort
Social