Rodney was great. It’s ridiculous to charge 3% for credit card usage, especially when the prior dealership did not.
I will be taking my vehicle elsewhere for service now.
Thank you for a great service experience!
Rodney Lambert does a great job.
Derek’s tone was short and argumentative. When I questioned why I was being charged labor coat on a vehicle still covered by 3 year 36000 warranty. Derek stated. “someone has to pay for our time”. Another associate had to confirm there was no labor charge.
The service took nearly twice as long as estimated. I understand that there have been difficulties in hiring, But I wish that the times estimated were closer to what is reasonable given the current staff.
Thanks again for getting the vehicle in the shop and fixed so quickly!
Very satisfied. Good staff. Very helpful.
I like the fact that you took the time to send pictures and videos of the work you completed.
Everything that needed repairs was well explained after a FREE 28point inspection.
He kept me updated on my vehicles progress and was very kind.
He kept us posted regarding what items need checked or replaced. We appreciated the same. In the new future, we hope the service department gives a good faith estimate for the brakes work needed in the future.
The personal were very nice and did a great job with our recall on our Highlander. Our wait was long but only due to not having enough personal to work in the Service Department. We were pleased.
Your team went above and along to help me and my family as we were traveling through your beautiful state. You were kind and helpful and very understanding and I am so grateful for all you did to get my car back on the road in a timely way. Thank you!!!
This is the 3rd service in a row where my tires were not rotated. I put witness marks on my front tires each time before I hand over the vehicle and each time the marked tires do not change position. When this is brought to the attention of the staff each time it is met with a “don’t care” attitude. This casts doubt on the integrity of the entire service. Since this was my last free oil change I will never be returning to this dealership and will never recommend it to anyone I know.
I think the repairs were fine.
I did feel that Rodney even though knowledgeable was a little rushed with me and a tiny bit impatient
Rodney did keep me in the loop on a very regular basis though
Once he was dismissive of my concern as the technician broke the shroud that covers the radiator fan.
When I pointed the broken shroud to Rodney, he just said The whole Assembly has to come off.
Well, you broke it, so at least take responsibility for it.
I will be back soon, regardless
Vinny
Great service
Friendly and knowledgeable employees
Thank You, Rodney Lambert
Timely, great service. Very efficient.
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