I had an appointment at 8:30 in the morning and I was only getting an oil change and the 28 point inspection so I didn’t expect my car to take too long. It wasn’t that big of a deal but my car took almost 2 and a half hours, which maybe that’s normal but I didn’t think it should take that long.
Very happy with the service, great job!
Derek and his team helped us in an hour of deep need—we were on our way to Kentucky to visit family and had a crisis need for service. Thank you for squeezing us into your very busy schedule and for fixing our wheel bearing problem and getting us on the road again! Your team rocks!
Will you actually read this?
Rodney has always been great to work with. The service was a little slow on my wife and I oil changes, other than that, everything was fine.
Sales and collision center went above and beyond. We were disappointed with our service experience. We actually dealt with all 3 departments while we there for almost 5 hours.
Thank you
Very good service department
Having dealt with this service manager over a number of years he is prompt and professional
Trust his guidance which is never based on upselling
I do all service of my 25 year old car at dealership
Rodney is always very timely and professional. I never worry about my truck with him.
Rodney is excellent & awesome. You should be thankful he works there, because he represents y'all well. Please pay him enough to stay! Thank you.
It would have been helpful to hear details about the status of my vehicle. For example, tire status and brake pad status. The young kid just said here you go and handed me my key fob. He told me someone messed up my maintenance plan and so I only have one service visit left. That’s it-that’s the only information I received. Service has gone down hill since Ron Sloane left. I’m seriously thinking of just going to Fairmont to get my car serviced.
We bought a new Toyota the same day. Keeping this one too
I booked my vehicle inspection at 11:30am, waited for 1 hour 35 min, i checked with the service people, I was told they haven’t assigned mechanist. I have to borrow the smart card and drove to work, then come back to pick up the car at 4:30PM. If I were informed the delay, I would have borrowed the smart car, without wasting 1 hour and 35 minutes waiting for the vehicle.
Everything explained well. Great service.
Very professional answered all questions about my. Vehicle. Made suggestions that was very helpful
Appointment was 1:45, did not leave until after 4:00 for tire rotation and a safety recall
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