This Toyota location is always so helpful and kind. Thank you all for your hard work and overall patience with the public.
The cashier not having change was frustrating. I wanted to exchange my large bill for small bills to use the vending machine and the lady working would not do it because she was the only one working and she didn’t have anyone else to go get more cash if she needed it or something like that. I was not the only person she turned away for the same reason. It just didn’t seem to make sense to me because after all she is auto be the cashier. That is what cashiers do… except and exchange cash, or at least that was my understanding of the title.
I have no issue with Ms Hernandez. But I would have liked a daily update on any progress in diagnosing my problem. My vehicle was kept five days and I do not remember more than one text message status update. I would think your online reporting system, which was finally shared at the end could have been used to communicate any progress or no progress each day with a text message providing the link to the status entries I saw.
Receptionist was very friendly. She made it easy to check out and brought my vehicle up to the front to me.
I have had it in 3 times in the same issue. They had the truck since Tuesday and still haven’t found a remedy. Had to pick it up due to a family death. I am really disappointed that they do not have loaner vehicles. Apparently it is going to take them awhile to repair, but this our main traveling vehicle.
Excellent and.great communication, great service!!!
I had an 8:15 am appointment for an oil change, and I did not get to leave with my car until 12:00am. I believe that those who did not have appointments were able to have their cars serviced before me. If that is the case, I do not understand what the advantage is in having an appointment. The service tech was very nice and apologetic, but this is not the first time this has happened.
So far so good. I will check it in the morning dur to thats when it qoukd make the screaching sound.
Jacqueline Klein was kind and honest with me. The work was done in under the time estimate and under the initial cost estimate she gave me. Thank you for great service! I was treated with respect as well.
We love Jackie! She is the only service advisor we will work with
Jackie has a professional attitude and expedited the repair , all around great service.
They were so nice and made it easy for the drop off and pickup,thank you to Karen and your shuttle driver. I am sure I should thank the mechanic as well. Great to do business with Toyota.
Thank you guys for getting our van in quickly and getting our brakes fixed! You guys were great! Karen was very understanding and so helpful! We will definitely be back to see you guys in the future!
Jacqueline is the Best Service Person Lithia ever had! She is Very Deserving of your Highest Possible Salary Level.
Thank you
Charles
Courteous and professional employee. Took care of my service needs in a timely manner.
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