She was friendly at check in.
She has a people personality.
Answered my question when I had trouble uploading the video from the technician.
Too bad she was not the person who checked me out.
Love the video and commentary on the service text. Technician noted any faults with recommended remedy.
From drop off to pick up, the experience was top tier. Karen was so helpful and even helped me figure out some of the driver assistance features. The whole process seemed like a well developed system. This was so different from our previous experiences at a nearby dealership. Thank you!
Karen was very helpful in the process and sent me my inspection report in a timely matter. All services war performed without issue. Will be coming back.
Wow. What an incredible experience. Karie was so kind and helpful. I have a new Lexus LX700h. Needed oil change and didn’t want to drive to Dallas. Robbie Richards used to work for us at Sewell Ford. He is doing a great job with your organization. Great service. Thank You
RonSewell
CEO
Sewell Ford
I’ve called several times to get an appointment and left and still no one has called me back
Karen is great. She met me at the drive in and took great care of me. Got my truck serviced and ordered tires for me for next week. I do a lot of driving and Karen always gets me in and out quickly.
Richard M
I took my truck in for some repairs and paid $1,300 and 2 out of the 3 things were repaired.
The same issue with my traction light is continues and they didn’t repair it. I left it an extra 2 days for further diagnosis and they said I needed a new fuel pump for another $1,300. Fuel pump has nothing to do with traction control light coming on.
We really liked our salesman! He seemed honest and friendly, the opposite of a used car salesman.
Im very satisfied my new 2026 toyota camry thank you so much....
I was treated very well. I am very happy
1) No one answers phones in service department and you get transferred to call center that takes all your info and still no one calls you back.
2) I took my truck in for traction control light on, transmission pan gasket leaking, rear transmission yoke seal leaking. There was no indication drive shaft was ever removed so I had to give Francisco and tech the benefit of the doubt.
3) Traction control light was only reset and turned back on before I left parking lot so I returned it to service. I had to leave vehicle 2 more days for them to “further diagnose” to say my truck needed a fuel pump. Nothing to do with traction light.
I decided to take my truck cause I was not fixing to pay another $1,300 specially after Francisco couldn’t guarantee that would fix the traction control issue.
I strongly believe that’s the whole purpose of taking your vehicle to a dealer to get diagnosed right the first time with the proper factory software. My truck is still not repaired, What do yall recommend?
I made an appointment for 10:45 thinking my vehicle would be worked on at that time. 4 hours later i get a msg what was the point of making an appt?
Jackie was incredibly helpful with a situation that wasn’t her fault. She is amazing and helped me tremendously.
Todo estuvo muy bien al igual que la atención de la joven
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