Good job team. Always happy
Good job. I was quoted a wait time of 2 hours, but it only took 1 hour..
I need to speak with you tomorrow. I had to purchase a battery that failed under warranty. My number is ****-****-xxxx. Thank you!
Alwasygood service. Thank you guys!
Thomas and the entire team at Lithia Toyota do a fabulous job. We are grateful for all of the efforts and highly recommend the team at Toyota of Odessa!
Thank you…, didn’t even have to wait to long for service on my truck.Very satisfied!! Lady that attended me was very nice…
I didn’t like waiting two hours, but I liked the results.
Jacqueline is the best ! She worked hard to get my vehicle in and out ! Absolutely best experience ! Toyota family forever !
Everyone was very helpful.
Karen did an amazing job keeping me updated personally. I did recieve text messages but Karen was polite and very knowledgeable in what was being done with my vehicle. She answered my questions thoroughly. Very good customer service!
Jackie is very helpful and great at her job!
Raul was a very professional salesman. We were highly satisfied with his service.
I am happy with the service - the master technician did a video for me and I couldn’t understand him on the video but was happy.
Sales team was very professional took good care of me. I would definitely shop again.
She is a very great people person very knowledgeable extent person
Terrible experience. I was told after signing for parts, it would be 2-3 days and I would have my truck back. 4 business days later, I followed up to see what the eta was. I got no response. I finally called at the end of the 4th day and was put on hold for about 30 minutes. I was then told something else was wrong and that I needed to sign for more parts. Come to find out, nothing had been done to fix the issue that I took the truck in for (AC/Heater). They hadn't even started on it. I needed my truck so I had to pick it up with nothing done other than an oil/filter change and headlight cleaning. I have to reschedule to get the other stuff done. I noticed that when driving home, my truck was pulling to the right. It was not doing this when dropped off. I looked under my truck to see what was going on and there is a rag stuck under my truck and oil is leaking on my garage floor. I documented this and sent it to my salesperson. Terrible job overall. If I hadn't already paid for parts I would never be back. I've really enjoyed my vehicles I have bought from you but im pretty sure you have lost me as a customer after my truck is fixed
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