They did their professional job and thanks
Dropped off my vehicle yesterday at noon and have heard nothing back.
Customer service Noe Perez was excellent, very responsive and helpful good job,
Thanks
Had an appointment but oil change still took almost 3 hours. Was given no updates and was NOT called when my vehicle was ready. I drove up there myself and saw it sitting where the completed cars are. Will not be returning.
Jackie is such a pleasant person! She explains everything to me in a way that I can understand and she helps me to make good choices for the maintenance of my vehicle. I trust her expertise! I always choose her for my appt because I know I’m in good hands. Thank you!!! ????
When you text a customer you should stand by to get a text back. And also when customers call you, you should do everything to calm them back. I called a few weeks ago for new tires. Business called me once then I called again because I had a few questions about other tires. I was never given a call back after a few calls and messages. I have been buying Toyotas for over 20yrs and not any other brand. I feel that lithias odessa store service has gone down considerably. You ca tell since the service department turns employees like clock work. No one stays.
I was recommended to change my cabin filters and i accepted the recommendation. But when I got my car the AC stopped working. When I went back to check I was treated rudely especially by the Manager.
They are so thoughtful in highly thinking of a customer and the needs wanted and needed , I felt appreciated there in Odessa by Jacqueline. As well as other employees.
Was trying to charge the cabin filter when i said no & was mad i told him i said no after saying no was being rude to me
Its a good visit. Good job
Alex was very friendly and knowledgeable and got my vehicle in and out.
Karen was very professional and communicated through email promptly. She resolved my issue in a timely manner. Awesome job!
Thank you.
the only thing was no one talked to me about anything about what they did or found out,
Jacqueline was fantastic! She was polite, kind and knew the exact services we needed. She is a prime example of having a servants heart mentality and going above and beyond. She deserves a raise!
Karen is great!!!! She had me in and out and explained everything they were doing.
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