He was polite and went out of his way to make sure I was satisfied
Service is always excellent and that's why I go there
Michael has been amazing from the start of when I started experiencing issues with my vehicle. The level of hospitality and attention to detail has been incredible. Thank you again Michael for everything.
I would have appreciated a call that the part that was needed wasn’t available
Damon was very friendly and informative. I thank you and your team for helping me out with the car.
It was easy and took exactly the time they had said. Very professional.
Siempre que voy hacen un trabajo excelente y con mucha cortesía, gracias
I initially had a very disappointing experience with the service department. My vehicle issue wasn’t fixed the first time, and the staff I dealt with were extremely rude. When I asked to speak to a manager, I was told someone would call me back — and no one ever did. I followed up by calling three separate times, only to be transferred to voicemail each time.
Thankfully, I eventually connected with Chris, the service manager. He listened to everything I had to say with patience and professionalism. He immediately made things right — had me come back in, provided a rental car, ensured my tire was properly fixed, and even returned my vehicle sparkling clean.
Chris completely turned my experience around. His customer service, responsiveness, and accountability were outstanding. He was truly my hero this week, and I’m very grateful for how he handled everything.
When we called to make the appointment we were told that it would take 3 hours. It took almost 6 hours to get the job done. My husband took the morning off but then had to take the rest of the day off because of this. This is not acceptable. People have to make arrangements and they should keep their time in check.
I don’t think I’ve ever left a bad review in my entire life, but this was one of the worst Customer Service experiences I have ever had. I have only ever bought Hyundai vehicles, and coming to this dealership for service has put me off of doing so ever again. From waiting an entire day for any semblance of an update despite having an 8:30 AM service appointment, to Morteza telling us he would call us back in 10 minutes and instead leaving for the day, to being recommended a full timing chain replacement for $6000 without being provided the completed inspection report or parts breakdown (I then asked for it, and was sent a blank report and no itemization of parts), to the shop admitting they never even opened up the vehicle and instead quoted me $6000 based on computer fault codes alone and refusing to admit that until I backed them into a corner and asked them six different ways, the entire 2-day process (all for a solid check engine light with zero drivability symptoms) was just beyond explanation. I’ve already taken it to another mechanic and it was a VVT solenoid issue. Morteza was disrespectful, dismissive, and completely inconsiderate of our time. I paid nearly $200 for the technician to, in his own words, plug the car into an iPad without even physically looking at it himself to verify any of the codes. If I had taken his advice, I would have dropped $6000 for something that didn’t need to be repaired in the first place. Absolutely insane and criminal what this location is trying to get away with. I don’t think I have ever escalated a Customer Service claim in my entire life, but I genuinely feel I will need to speak with the corporate office to prevent this from happening to other people.
It was quicker than expected and my car came out looking good considering our roads!
If a customer pays $1100 for a new battery & a spark plug or two, maybe you could vacuum & wash a car…. All other Hyundai dealerships would….
Thank you, Michael Moura, for taking great care of my car and for handling the recall so professionally. I would also like to thank the entire Pride Hyundai Seekonk team for doing such an outstanding job.
The car has 280,000 miles on it, and the most recent service — including the transmission fluid replacement — was simply excellent. The car now drives like new, which truly exceeded my expectations.
Thank you all for your hard work, professionalism, and dedication. It is greatly appreciated.
Best regards,
Sabuhi M
Chris and Mike are the best
Damon was wonderful. also both astute and tactful in assessing my age and technology limitations. i much appreciate how he heled me.?
Damon is an excellent service writer
Micheal was exceptionally courteous, helpful and professional.
Mike was incredible! He took the time to describe all of the issues with my car and different ways to go about fixing them. Would go back if ever have more issues or need to buy a new car
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