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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3354 reviews 70%
4 star 1061 reviews 22%
3 star 114 reviews 2%
2 star 119 reviews 2%
1 star 114 reviews 2%
Review Us
Jeffrey W.
5 out of 5
11/11/2025
I'm always treated with respect and professionalism
Raymond K.
5 out of 5
11/11/2025
Gerardo provides great service with a smile!!
Carter K.
5 out of 5
11/10/2025
Gerardo was incredible and made my experience perfect. He explained everything perfectly and answered all my questions.
Jack S.
5 out of 5
11/9/2025
You guys always treat us with kindness. Thank you Jack
Henry N.
4 out of 5
11/8/2025
My auto start does not work
Lie G.
5 out of 5
11/8/2025
Great service.
Shari C.
1 out of 5
11/8/2025
When my car was ran through the car wash, the pressure pulled back the clear bra. I have an appointment with the installer to fix it and would like to be reimbursed for the cost. I have photos to share.
Bakou M.
5 out of 5
11/8/2025
Thanks to Jessie. Really appreciate your service.
Pamela O.
5 out of 5
11/8/2025
Very pleased with the process.
Yuanchun Z.
5 out of 5
11/8/2025
Very efficient, friendly! Thanks!
Keri S.
5 out of 5
11/8/2025
5 stars
Marie K.
3 out of 5
11/7/2025
Always satisfied with the service provided. We do not however use the options given to leave comments.
Cathy Q.
4 out of 5
11/7/2025
Always receive great service!
Samantha L.
5 out of 5
11/7/2025
I was very happy with the service I was provide during the visit. Jesse was very kind and helpful, and they were able to get my car fixed as soon as possible. I was very thankful for them assuring the process was easy and quick!
David A.
4 out of 5
11/7/2025
Nick is the best ????
Lisa H.
5 out of 5
11/7/2025
Cory is the best! Always attentive to the details and all of our needs.
Carla M.
5 out of 5
11/7/2025
Top notch customer service and follow-up. Thank you Jessie!
Pamela M.
2 out of 5
11/7/2025
Lexus always touts their great service but I really had very communication / updates when I took my car in for service (25,000) and I had a battery issue and had to face roadside assistance come to my home to charge the battery. I had to reach out to the service team to get the status forbtgg hr vests Lexus had my car. I then called to talk to the service manager to find out what was going on. Nick helped me when I arrived to pick up the vehicle and made sure the new battery was installed. He was great. The experience over the three days lacked a ton of communication.
Doug G.
5 out of 5
11/7/2025
Very professional
Danial J.
5 out of 5
11/7/2025
All great. Everyone was friendly and helpful.

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