Had an appointment to check a slow leak in a tire purchased from the dealership. Arrived on time and car was promptly accepted. After an hour and forty-five minutes I was finally updated that the tire was being repaired. I wish I would have been advised earlier and how long it would take. I don’t mind having to have waited 2 hours but the communication should have been better. I still like having my car serviced here and this experience isn’t enough to move the needle negatively. Thanks.
Battery was dead after service.
Cory great !!!
Un needed service
I was pleased with the service. Jessie never pressured me to have additional work done. But I have always been pleased with the service from Lexus
The customer service didn’t quite meet my expectations. I had an appointment, but I ended up waiting in my car for over 10 minutes before anyone came to assist me. Interestingly, four people who arrived after me were helped before I was. I'm not sure why that happened.
The rear brake job that you all put on was not done correctly. I traveled over 400 miles home with a shoddy brake job. This put myself and my families lives in danger.
Gerardo was excellent. Your prices are out of control.
Corey was great and communicated with me very well. My only gripe was the delivery of our vehicle back to our home and changing the seat settings after receiving the vehicle back. Everything else was great.
1. Car was not cleaned at all both inside and out 2. I was initially told (within the first month) that my car mileage would be increased(to promised or mentioned mpg which is 20 mpg local and 25 mpg on freeway and combined 23mpg) after first service as that time it was giving <14 mpg and even now it is around 15-17 mpg. Now they're giving explanations which are not acceptable.
3. Self parking was a great attraction for me to go for this car but it doesn't work almost never and never worked with the mobile app. For this also same explanations like for the above.
Very efficient, courteous and helpful.
V he satisfied with the term, efficiency and professionalism of the dealership I am returning customer and will stay so
Thanks I’ll look for the survey
Gerardo was great, as always. Very professional and committed to a positive service experience. He does a great job.
He was very attentive and was able to get my car in without an appointment. A+ service person usual!!
Adi is always professional and takes great care of me when my car is in for service!
Your staff does a good job keeping the customer informed. I also appreciate the amenities in the waiting area. It makes the time pass easily.
I don’t know who Jesse Sarnoski is. If it’s the person who thought I was there to have my windshield replaced when he was looking at his handheld tablet I’d say. Not so much. My whole experience with making my 5000 mile check appointment finding out there needed to be a repair on the interior to a wasted day b/c you ordered the wrong part. Not getting notified when parts are in twice , to finally getting a repair nothing went smoothly. The right hand doesn’t know what the left is doing and the attitude of the person on the phone is just (oh well) not impressed.
We mentioned to Adi, we would prefer to be updated when part is received. That way we would know roughly when to expect the job to be completed. We got home and found rear baggage flooring was not installed. Not a big deal. Installed it.
A text message indicating my vehicle had a repair that could not be completed as originally planned would have been useful. Apparently the phone calls attempted are from non-local numbers and flagged as spam so there was confusion at the time of pickup. I don’t blame anyone specifically but a text may in fact be better than a phone call in today’s world. The text messages are always effective in my experience. Overall, still a great experience—love the Service Dept at Lexus of Omaha!
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