I am always very satisfied when I take my vehicle to the Omaha Lexus dealership. Thank you for your courteous and efficient service department!
Jesse is super! I really appreciate he took his time to answer my questions. I was having an issue as I needed to sign up for remote service and the app and car weren’t communicating. He found out what needed to happen and got it working for me.
I got in for service on very short notice, much appreciated!
Thank you! As always, above and beyond service!
Great service and wash. Will highly recommend to my friends.
I specifically mentioned that my coolest level was really low. Nicholas said it will be taken care of. During my wait, I noticed Nicholas visiting with appeared to be his wife and child inside and on the vehicle drop off floor, off and on for over an hour. As well when I was checking out he was training a female in which I forgot her name as my understanding was he was my Advisor. Nicholas had her walk me to my vehicle which is fine, however as my assigned Advisor I would expect him to walk out with her too. I felt like he "was wiping his hands clean" and pushing me off to her. This made me want to check my coolent level when I got home and as your roadside Tech Jordan who just left my home can attest that the Coolent level was WELL below the Low Level. Not the Service I've come to trust and expect from Lexus of Omaha. I also want to make a positive call out to Molly for her extremely fast sense of urgency with providing a solution immediately following my call back yesterday afternoon. Thank you for allowing me to express my experience!
Gerardo and Dustin were simply amazing and are the reason I will continue to be a Lexus owner in the future. They greeted me by name, had my rental
car ready and were very clear on the next steps and when I would hear from
them. I can't thank them enough for their kindness and preparation. I have already told many friends and co-workers about my experience with Gerardo and Dustin. Thanks again! Teri
In all my interactions with Corey he has been professional and has always given clear explanations/directions to any of my concerns.
Yes, extremely efficient. Service writer was professional.
Everything was great on time really appreciate the wash,gas and warranty on the wipers very pleased
I'm just curious but not sure if I would want to get a new car at my age.
Cory was great with answering all of our questions. He was very friendly and professional.
I was wondering if you ever found anything out with the seat warmers. Our loaner vehicle got much hotter.
Cory was professional, answered questions knowledgeable and when unexpected service was needed provided a loaner car that I hoped to test drive at some point in time,
Alec was very professional.
Everytime when I bring the car in for service,the next day we come with different issues
I brought the car for oil change and tires rotation and the next day the tpm sensors all are broken
, don't understand that
Alec was very professional and did a great job.
Cory was fantastic! I always trust him to give me the best advice and service to my Lexus! Best service I’ve ever had.
Thanks Cory!
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