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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3385 reviews 70%
4 star 1073 reviews 22%
3 star 114 reviews 2%
2 star 121 reviews 3%
1 star 116 reviews 2%
Review Us
Jerry S.
5 out of 5
3/4/2026
Nick was great
Jean D.
4 out of 5
3/4/2026
Lexus has always provided me with impeccable service -I can not think of any other vehicle that would prefer to own.
Edward H.
5 out of 5
3/3/2026
Quick friendly service.
John N.
5 out of 5
3/3/2026
Gerardo’s communication and assistance were excellent!
Jack O.
5 out of 5
3/3/2026
Quality and service excellent
Rex K.
5 out of 5
3/3/2026
Appreciate your efforts!
Paul O.
1 out of 5
3/1/2026
I called for another key, and was given an appointment for Friday. After waiting 35 minutes I was told that they had no key in stock. Next appointment was for Monday, and I suggested to the woman who met me when I brought the car in that she check to make sure they had a key in stock. After another 30 minute wait I was told the car was ready. They had washed it, but did not sync a key. 15 minutes later I had a second key.
Thomas M.
5 out of 5
3/1/2026
Nick does a great job. He is knowledgeable, professional, and it is always a pleasure working with him.
Judy W.
5 out of 5
3/1/2026
Nick was awesome very professional and answered all my questions promptly. All the txt messages kept me informed as I waited, and I’m confident my vehicle was in good hands through every checkpoint.
Laura O.
5 out of 5
2/28/2026
Great job!
Diane T.
4 out of 5
2/28/2026
Alec is terrific!
Michael B.
3 out of 5
2/28/2026
It took a while to determine what was actually wrong with my car, but you finally did and the problem was resolved. Thank you.
Jillian B.
5 out of 5
2/28/2026
Thanks for an easy service and taking great care of my car!
Dennis A.
5 out of 5
2/28/2026
Satisfied
Rex R.
5 out of 5
2/28/2026
Very friendly and helpful!
Linda B.
5 out of 5
2/28/2026
Geraldo was professional and very kind.
Michael O.
5 out of 5
2/28/2026
Everything was perfect. Thank you!
Kaci B.
5 out of 5
2/27/2026
Geraldo is very conscientious and such a positive representation of customer service.
Cynthia G.
5 out of 5
2/27/2026
Alec was kind, efficient, friendly and very helpful. Thank him for us!
Marilee M.
4 out of 5
2/27/2026
Excellent service! They went above and beyond to accommodate our schedule while we were in Omaha. Craig Hoselton our sales rep, continues to advocate for us, even now! We appreciate their hard work and effort to arrange to get us in on Saturday!

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