I really enjoy working with your dealership…very knowledgeable and friendly and easy to work with!!!!!
Morgan was professional,knowledgeable,and demonstrated excellent customer service! I was greeted immediately & on my way quickly. Great team work.
Mr. Cory Mausbach and the staff with him were very fast, knowledgeable, friendly and made me feel like I made the right choice in buying a Lexus RX 350. I will never buy any other brand or go anywhere else. Greg Nguyen.
Cory was very good, Jeremy who worked on the Lexus with another co-worker showed there excellence to find and solved the problem.
I felt rushed at end. I asked about my seat setting not working for 6 mos and no tech was available. He had to get to his next appointment so I felt like 2nd class citizen. I said what are my options (without) having to drive back to dealership as this has been looked at 2 times since I bought the car with no resolve - he finally offered to help get the tech to my house. He didn’t help me make a tech appt. I had to call reception desk & she supposedly put a note into tech and I have heard NOTHING BACK from Lexus. Is this how you treat customers who spend $80k with you. I am incredibly disappointed and don’t feel I can be a referral for Lexus at this point. I need a personal call back at minimum. Please make this right. Thank you.
Overall the service was excellent. There was one exception, I asked for the dash and windshield to be cleaned (this was once standard service with a service appointment). Unfortunately, they were not cleaned. Additionally, the space inside the door handles was not vacuumed. I have always had great respect for the service department at Lexus. However, these small details may not seem like much but, they are a disappointment from the service once provided when I first became at Lexus customer 15+ years ago. The details matter. Thanks.
Omaha Lexus always does a great job. They always keep me updated on my car’s progress. They gave me a loaner car and when I got sick, they delivered my car and picked up the loaner. You can’t beat Lexus of Omaha for service! They’re the best!
It was very prompt and timely!
Very personable service rep
Excellent service and outstanding service advisor!
Excellent work done by Nick. Super!
Nick is a great service rep. I’m fortunate to be assigned to Nick for my service appt.
It was absolutely great service.
Thanks to all.
Fast professional service keep it up ????????
For these reasons, it is always an amazing customer experience.
-5 star, white glove customer service
-wait time for service is short and sweet
-amenities, beautiful quiet waiting area
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